Logistics Client Support Representative (Mandarin Bilingual)
for each section heading. Only include sections when posting has real specific content. Must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: EEO, etc. Also remove navigation/legal etc. Must preserve all substantive info.
Let's parse the posting:
- Intro: "OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more! What We’re Looking For… Candidates with 1+ years of import freight forwarding experience is preferred. Fluency in Mandarin is required. Proficient in MS Excel, strong organization, follow up and communication skills."
- About OEC Group: description.
- About the Position: Duties and responsibilities list.
- Work Schedule: Monday through Friday 9:00 am - 6:00 pm EST
- Computer Skills: knowledge of Microsoft Office. Experience with CargoWise is a plus.
- Education & Experience: Bachelor's degree preferred, Experience dealing with a high volume of data entry
- Salary: $55,000-$65,000 annually based on education and experience level.
- Perks & Benefits Of OEC Group: after 90-day intro period benefits: Individual Health Insurance Coverage (Medical, Dental and Vision) Life and Accidental Insurance Coverage Vacation, Personal and Floating Days 401K Plan with up to 3% company match
- Company Culture: description.
- OEC Group is an Equal Opportunity Employer (boilerplate, remove).
We need sections: About the role? The posting includes "About the Position" which is like responsibilities. Could map to "Responsibilities". Also "About OEC Group" could be "About the role"? Actually "About the role" is generic; we have "About the Position" which is duties. Could treat as "Responsibilities". Also "Requirements" could include experience, language, education. "Skills" could include MS Excel, organization, communication, CargoWise, MS Office. "Qualifications" maybe education & experience. But we need to avoid duplication. Let's decide:
- About the role: maybe we can include a brief summary from intro? But we have "What We’re Looking For…" which is requirements. Could put that under "Requirements". The intro also mentions hybrid work, competitive salary, benefits, professional growth. That could be part of "Benefits" or "About the role". However we must not create sections with filler. We have actual content for Benefits (list). Pay (salary). Schedule (work schedule). Responsibilities (duties). Requirements (experience, language, etc). Skills (MS Excel, organization, communication, CargoWise, MS Office). Qualifications (Bachelor's degree preferred, high volume data entry). About the role maybe not needed if we have other sections covering. The instruction: "Prefer a few substantive sections over many thin ones." So we can combine some.
We need to output only HTML fragment, using for section headings, - for any list of duties/requirements/benefits, and
for prose.
We must not repeat job title as heading. No markdown fences.
Let's craft sections:
- Responsibilities: list of duties from "About the Position Duties and responsibilities include the following (other duties may be assigned):" then bullet list.
- Requirements: includes "Candidates with 1+ years of import freight forwarding experience is preferred. Fluency in Mandarin is required. Proficient in MS Excel, strong organization, follow up and communication skills." Also maybe "Experience dealing with a high volume of data entry" could be requirement or qualification. We'll put under Requirements.
- Skills: maybe "Knowledge of Microsoft Office. Experience with CargoWise is a plus." Also MS Excel already mentioned; but we can keep.
- Qualifications: "Bachelor's degree preferred". Could also include "Experience dealing with a high volume of data entry" but we already used. Might be okay.
- Benefits: list of benefits.
- Pay: salary range.
- Schedule: work schedule.
We should not include sections like "About the role" if we don't have specific content beyond generic. We have intro about hybrid work etc. Could be part of Benefits? Actually hybrid work is a work arrangement, could be under Schedule? Not exactly. Could be under "About the role" as a brief paragraph. But we have to avoid filler. The intro says: "OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!" That's substantive but generic. Could be placed in a section "About the role" as a paragraph. However we already have Benefits, Pay, Schedule sections covering those specifics. Hybrid work and professional growth are not covered elsewhere. Could add a short paragraph under "About the role". That seems okay.
But we must not create sections with filler like "commensurate with experience". This is not filler. So we can include "About the role" with that sentence.
Let's decide sections:
- About the role: paragraph about hybrid work, competitive salary, full benefits, professional growth.
- Responsibilities: list.
- Requirements: list (experience, language, Excel, organization, follow up, communication, high volume data entry).
- Skills: maybe "Knowledge of Microsoft Office. Experience with CargoWise is a plus."
- Qualifications: "Bachelor's degree preferred."
- Benefits: list.
- Pay: salary.
- Schedule: work schedule.
We need to ensure we don't duplicate content. High volume data entry appears in Education & Experience; we placed under Requirements. That's okay.
Now produce HTML.
Structure:
About the role
OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!
Responsibilities
- Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
- Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
- Provide quotations to customers when required.
- Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
- Communicates with customers by phone or email to build excellent customer relationships in order to provide great customer service.
- Handles any special requests from our customers.
- Sends new shipment bookings to customers.
- Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
- Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
- Directs customer questions/concerns to the correct department as needed.
Requirements
- 1+ years of import freight forwarding experience (preferred)
- Fluency in Mandarin (required)
- Proficient in MS Excel
- Strong organization, follow‑up and communication skills
- Experience dealing with a high volume of data entry
Skills
- Knowledge of Microsoft Office
- Experience with CargoWise is a plus
Qualifications
Bachelor's degree preferred
Benefits
- Individual Health Insurance Coverage (Medical, Dental and Vision)
- Life and Accidental Insurance Coverage
- Vacation, Personal and Floating Days
- 401K Plan with up to 3% company match
Pay
$55,000‑$65,000 annually based on education and experience level.
Schedule
Monday through Friday 9:00 am – 6:00 pm EST
Check for any boilerplate removed: we removed EEO, company culture? Actually company culture is substantive: "OEC Group provides a fun, family-oriented work culture...". Could be included maybe under About the role or separate section. But we have limited sections; we could add a section "Company Culture". However instruction: prefer few substantive sections over many thin ones. Company culture is a paragraph; could be added to About the role as additional paragraph. Let's incorporate.
Update About the role paragraph to include hybrid work, competitive salary, full benefits, professional growth, and fun family-oriented culture, outings etc.
We need to preserve all substantive information; we must not lose company culture details. So we should include them.
Let's craft About the role paragraph:
"OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth, and a fun, family‑oriented work culture. The company often hosts team outings such as dinners, holiday parties, picnics, and team‑building activities."
That covers.
Now ensure we didn't miss any other substantive info: "After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package." That's covered in Benefits intro maybe we can add a sentence before list. But we can keep as is; it's okay.
We also have "Experience with CargoWise is a plus." under Skills.
We have "Proficient in MS Excel, strong organization, follow up and communication skills." under Requirements.
We have "Fluency in Mandarin is required." under Requirements.
We have "Candidates with 1+ years of import freight forwarding experience is preferred." under Requirements.
We have "Bachelor's degree preferred" under Qualifications.
We have "Experience dealing with a high volume of data entry" under Requirements.
We have "Knowledge of Microsoft Office" under Skills.
We have "Work Schedule Monday through Friday 9:00 am - 6:00 pm EST" under Schedule.
We have "Salary $55,000-$65,000 annually based on education and experience level." under Pay.
We have benefits list.
We have responsibilities list.
We have About OEC Group description: "Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more." This is substantive; we haven't included it anywhere. Should we add a section "About the company"? Not in allowed headings list but we could put under About the role? Actually About the role is about the role, not company. But we could add a section "About the company" but not in allowed headings list. The instruction says use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not add other headings. Where to put company description? Could be part of About the role? But About the role is about the role, not company. However we could incorporate company description into About the role as background. The instruction: "Prefer a few substantive sections over many thin ones." So we could merge company description into About the role paragraph. That would be acceptable.
Thus About the role paragraph will include: hybrid work, competitive salary, full benefits, professional growth, fun family-oriented culture, outings, and also company background: established 1981, leading NVOCC
- for any list of duties/requirements/benefits, and
for prose. We must not repeat job title as heading. No markdown fences. Let's craft sections: - Responsibilities: list of duties from "About the Position Duties and responsibilities include the following (other duties may be assigned):" then bullet list. - Requirements: includes "Candidates with 1+ years of import freight forwarding experience is preferred. Fluency in Mandarin is required. Proficient in MS Excel, strong organization, follow up and communication skills." Also maybe "Experience dealing with a high volume of data entry" could be requirement or qualification. We'll put under Requirements. - Skills: maybe "Knowledge of Microsoft Office. Experience with CargoWise is a plus." Also MS Excel already mentioned; but we can keep. - Qualifications: "Bachelor's degree preferred". Could also include "Experience dealing with a high volume of data entry" but we already used. Might be okay. - Benefits: list of benefits. - Pay: salary range. - Schedule: work schedule. We should not include sections like "About the role" if we don't have specific content beyond generic. We have intro about hybrid work etc. Could be part of Benefits? Actually hybrid work is a work arrangement, could be under Schedule? Not exactly. Could be under "About the role" as a brief paragraph. But we have to avoid filler. The intro says: "OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!" That's substantive but generic. Could be placed in a section "About the role" as a paragraph. However we already have Benefits, Pay, Schedule sections covering those specifics. Hybrid work and professional growth are not covered elsewhere. Could add a short paragraph under "About the role". That seems okay. But we must not create sections with filler like "commensurate with experience". This is not filler. So we can include "About the role" with that sentence. Let's decide sections: - About the role: paragraph about hybrid work, competitive salary, full benefits, professional growth. - Responsibilities: list. - Requirements: list (experience, language, Excel, organization, follow up, communication, high volume data entry). - Skills: maybe "Knowledge of Microsoft Office. Experience with CargoWise is a plus." - Qualifications: "Bachelor's degree preferred." - Benefits: list. - Pay: salary. - Schedule: work schedule. We need to ensure we don't duplicate content. High volume data entry appears in Education & Experience; we placed under Requirements. That's okay. Now produce HTML. Structure:
About the role
OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth and so much more!
Responsibilities
- Creating internal customer profiles in CargoWise to provide all departments with detailed customer information when needed.
- Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
- Provide quotations to customers when required.
- Coordinates with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
- Communicates with customers by phone or email to build excellent customer relationships in order to provide great customer service.
- Handles any special requests from our customers.
- Sends new shipment bookings to customers.
- Validates and confirms all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
- Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
- Directs customer questions/concerns to the correct department as needed.
Requirements
- 1+ years of import freight forwarding experience (preferred)
- Fluency in Mandarin (required)
- Proficient in MS Excel
- Strong organization, follow‑up and communication skills
- Experience dealing with a high volume of data entry
Skills
- Knowledge of Microsoft Office
- Experience with CargoWise is a plus
Qualifications
Bachelor's degree preferred
Benefits
- Individual Health Insurance Coverage (Medical, Dental and Vision)
- Life and Accidental Insurance Coverage
- Vacation, Personal and Floating Days
- 401K Plan with up to 3% company match
Pay
$55,000‑$65,000 annually based on education and experience level.
Schedule
Monday through Friday 9:00 am – 6:00 pm EST
Check for any boilerplate removed: we removed EEO, company culture? Actually company culture is substantive: "OEC Group provides a fun, family-oriented work culture...". Could be included maybe under About the role or separate section. But we have limited sections; we could add a section "Company Culture". However instruction: prefer few substantive sections over many thin ones. Company culture is a paragraph; could be added to About the role as additional paragraph. Let's incorporate. Update About the role paragraph to include hybrid work, competitive salary, full benefits, professional growth, and fun family-oriented culture, outings etc. We need to preserve all substantive information; we must not lose company culture details. So we should include them. Let's craft About the role paragraph: "OEC Group offers hybrid work, competitive salary, a full benefits package, opportunities for professional growth, and a fun, family‑oriented work culture. The company often hosts team outings such as dinners, holiday parties, picnics, and team‑building activities." That covers. Now ensure we didn't miss any other substantive info: "After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package." That's covered in Benefits intro maybe we can add a sentence before list. But we can keep as is; it's okay. We also have "Experience with CargoWise is a plus." under Skills. We have "Proficient in MS Excel, strong organization, follow up and communication skills." under Requirements. We have "Fluency in Mandarin is required." under Requirements. We have "Candidates with 1+ years of import freight forwarding experience is preferred." under Requirements. We have "Bachelor's degree preferred" under Qualifications. We have "Experience dealing with a high volume of data entry" under Requirements. We have "Knowledge of Microsoft Office" under Skills. We have "Work Schedule Monday through Friday 9:00 am - 6:00 pm EST" under Schedule. We have "Salary $55,000-$65,000 annually based on education and experience level." under Pay. We have benefits list. We have responsibilities list. We have About OEC Group description: "Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as, door-to-door services for both international and domestic needs. We remain competitive by offering a wide range of logistics services, including: ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, cargo insurance and more." This is substantive; we haven't included it anywhere. Should we add a section "About the company"? Not in allowed headings list but we could put under About the role? Actually About the role is about the role, not company. But we could add a section "About the company" but not in allowed headings list. The instruction says usefor section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It gives examples but not exclusive? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." Likely they expect only those headings. So we should not add other headings. Where to put company description? Could be part of About the role? But About the role is about the role, not company. However we could incorporate company description into About the role as background. The instruction: "Prefer a few substantive sections over many thin ones." So we could merge company description into About the role paragraph. That would be acceptable. Thus About the role paragraph will include: hybrid work, competitive salary, full benefits, professional growth, fun family-oriented culture, outings, and also company background: established 1981, leading NVOCC