Logistics Client Support Representative (Korean Bilingual)

OEC Group offers hybrid work, competitive salary, a full benefits package, and opportunities for professional growth.

About OEC Group

Established in 1981, OEC Group is one of the leading NVOCC freight forwarding companies. We provide our customers with import and export services, as well as door-to-door services for both international and domestic needs. Our logistics services include ocean and air freight, rail, trucking, warehousing and distribution, customs brokerage, and cargo insurance.

Requirements

• 1+ years of import freight forwarding experience (preferred)
• Fluency in Korean (required)
• Proficient in MS Excel
• Strong organization, follow-up, and communication skills
• Bachelor's degree (preferred)
• Experience dealing with a high volume of data entry
• Knowledge of Microsoft Office; experience with CargoWise is a plus

Responsibilities

• Create internal customer profiles in CargoWise to provide all departments with detailed customer information when needed
• Use best judgment and knowledge to assist customers in making the most suitable choice for their needs
• Provide quotations to customers when required
• Coordinate with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates
• Communicate with customers by phone or email to build excellent customer relationships and provide great customer service
• Handle any special requests from customers
• Send new shipment bookings to customers
• Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction
• Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts
• Direct customer questions/concerns to the correct department as needed

Schedule

Monday through Friday, 9:00 am – 6:00 pm EST

Pay

$55,000–$65,000 annually based on education and experience level

Benefits

After successfully completing a standard 90-day introductory period, employees receive:

• Individual health insurance coverage (medical, dental, and vision)
• Life and accidental insurance coverage
• Vacation, personal, and floating days
• 401K plan with up to 3% company match

Company Culture

OEC Group provides a fun, family-oriented work culture. We host company outings such as team dinners, holiday parties, company picnics, and team-building activities.