Logistics Business support- Bilingual ( Korean/English)

Responsibilities

• Prepare reports and performance summaries for management review.
• Support the Group/Sales Team Leaders in daily administrative tasks and strategic initiatives.
• Track performance data and generate business reports as directed.
• Respond to customer inquiries regarding service status and general requests.
• Prepare freight rate quotations and pricing proposals under the guidance of the Sales lead.
• Provide administrative assistance for rate documentation and contract filing.
• Aid in maintaining relationships with existing and potential customers through follow-up communications.
• Manage and update CRM systems and sales databases to ensure data accuracy.
• Maintain sales pipeline progress and update lead status based on team input.
• Follow up on customer complaints and coordinate with relevant departments for resolution.
• Ensure timely communication between internal teams to resolve operational issues.
• Support administrative tasks related to sales orders and shipment processing.
• Facilitate communication between Sales and Operations teams.
• Collaborate with Pricing, Legal, and Finance teams to support contract administration.
• Provide operational support for new business implementation and cross-departmental projects.
• Aid in the formatting and preparation of sales materials, proposals, and presentations.
• Support Excel-based data tasks, such as P&L simulations and profitability data entry.
• Aid in compiling data for margin analysis and pricing evaluations.
• Conduct market research to identify industry trends and potential client lists.
• Provide administrative assistance for business development activities and client meetings.
• Provide daily operational support to enhance internal workflow efficiency.
• Contribute to initiatives aimed at improving service productivity and customer satisfaction.
• Perform ad-hoc reporting, as required.

Requirements/Qualifications

• Entry level or less than 3 years of logistics operation or sales support or business development support experience.
• Bachelor’s degree in Logistics, Business Administration, Supply chain management, Marketing or a related field.
• Excellent written and oral skills (English/Korean) required.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word); CRM experience (e.g., Salesforce) is a plus.
• Self-motivated, team-oriented, and adaptable to a fast-paced environment.
• Willingness to expand knowledge of logistics industry.