Logistics Specialist (Bilingual - Mandarin)

About the Company

FOTILE is a leading international manufacturer of high-end kitchen appliances with 16,000+ employees, 19 production lines, 4 assembly plants, 4 factories, 116 branch offices, 26 German IF awards, 22 Red Dot Awards, sales in 30 countries, and over 43% market share of the Chinese high-end kitchen appliance market. FOTILE is the choice of appliance for over 17 million families around the world.

Responsibilities

• Manage the Order Management System (OMS) daily, including accurate order input and returns oversight.
• Collaborate with the sales team to stay updated on client routing guidelines.
• Ensure precise processing of logistic orders, including truck scheduling and shipping monitoring.
• Coordinate with third-party logistics providers and warehouses for seamless order processing.
• Resolve transportation and logistics issues, maintaining updated client portals.
• Contribute to developing and training logistics protocols, especially in reverse logistics.
• Collaborate with Customer Service to promptly address inquiries.
• Oversee inventory management and generate order-related reports.
• Stay informed about changes in national transportation and warehouse operations.
• Manage product delivery, distribution, and shipping/receiving.
• Assist senior logistics staff with third-party logistics and warehouse management.
• Manage spare parts warehouse and report demand regularly.
• Coordinate with shipping companies for timely deliveries.
• Resolve transportation and logistics system problems and reconcile warehouse discrepancies.
• Handle retail shipments and manage reverse logistics for returns.
• Order packaging and supplies based on consumption.
• Coordinate with Customer Service on inquiries and logistic issues.
• Perform other duties as assigned by the Supervisor.

Qualifications

• Bachelor's degree or above in Business, Supply Chain, or logistics fields preferred.
• Proficient in both Chinese and English preferred.
• 1–3 years of relevant transportation, logistics, or supply chain experience preferred.
• Flexible and adaptable to work arrangements.
• Team player with excellent communication and interpersonal skills.
• Strong work ethic, attention to detail, ability to accomplish multiple tasks while sticking to deadlines.