Logistics Specialist

About the role

We are hiring a Logistics Specialist to support a fast-paced transportation and delivery operation in Suffolk, VA. This role is responsible for coordinating logistics activities including order entry, routing, dispatching, and real-time delivery tracking. The ideal candidate will have prior routing experience, strong attention to detail, and the ability to manage multiple priorities while delivering excellent customer service. This position works closely with customers, drivers, and internal teams to ensure timely and accurate deliveries for a dedicated client.

Key Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer concerns in a calm and professional manner.
• Diagnose, assess, and resolve logistics and delivery issues.
• Monitor delivery routes and driver performance to ensure on-time service.
• Prepare documentation for daily routes including PODs and manifests.
• Process order changes, updates, and cancellations.
• Check in drivers and trucks upon return from deliveries.
• Verify returned products for proper disposition including haul away, return to vendor, or reschedule.
• Maintain and update customer profiles and enter load information into internal systems.
• Communicate with account managers regarding load issues and resolution steps.
• Provide real-time updates on pickups and deliveries, ensuring loads arrive on time and in good condition.
• Take check calls from drivers and confirm delivery timelines.
• Validate load data prior to completion for accurate reporting and billing.
• Investigate and document overages, shortages, and damages.
• Schedule and reschedule delivery appointments based on customer and operational needs.
• Provide clear routing instructions and directions to drivers.

Required Qualifications

• 1+ year of logistics or transportation experience.
• Routing experience is required.
• General knowledge of the transportation industry.
• Strong customer service and problem‑solving skills.
• Ability to multitask and stay highly organized in a fast‑paced environment.
• Ability to work under pressure and meet deadlines.

Pay

Pay Rate: $18.00 – $18.50 per hour.

Schedule

Hours of operation are between 5:30 AM and 7:00 PM, Monday through Saturday, with one day off per week. Primary shift is 10:30 AM to close (approximately 6:30 PM – 7:00 PM). Candidates must have open availability to meet business needs.

Category Code: JN014 • Seniority Level: Associate