Logistic Coordinator (Bilingual in Chinese)

Job Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace shipments as required.
• Utilize Process Monitors and Workflows daily.
• Ensure timely movement and delivery of freight to customers.
• Ensure documents are sent to the customer or broker in a timely manner for customs purposes.
• Ensure accurate and timely client invoicing.
• Interact with our customers in arranging their shipments, exceeding customer service expectations.
• Contribute to maintaining strong relationships with suppliers (airlines, trucking companies, and others)
• Meet compliance requirements at all times.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers' standard operating procedures are followed and updated.
• Overseas communications, timely responses to emails and requests (internal and external)

Requirements

• Bachelor’s degree preferred
• Previous experience in a similar role is highly preferred
• Excellent communication and interpersonal skills
• Excellent customer service and client relations skills
• Quick critical thinking and problem-solving abilities
• Ability to use computers, software, and other technology for inventory and communication purposes
• Excellent interpersonal, written, and verbal communication skills
• Have a passion for logistics and a desire to grow with our fantastic team
• Freight forwarding experience preferred
• Professional proficiency in English and Mandarin is required

Pay

$20 - $25/hour

Benefits

• Medical/Dental/Vision Insurance
• 401(K)
• PTO