Bilingual (Japanese/English) Logistics Coordinator

Essential Duties/Responsibilities

• Cook up overall customer sales order handling steps from receiving purchase orders to invoicing.
• Provide customer service by quickly responding to customer inquiries, processing sales quotes and purchase orders, releasing product for shipment and customer billing/invoicing.
• Additional support includes (but is not limited to) assisting Account Managers in their product promotion activities by providing product samples in a timely manner.
• Work closely with Accounting Department to support accounts receivable initiatives.
• Contact customers with overdue invoices, keep records of customer payments, and note anomalies to persons concerned.
• Support Logistics team to analyze and manage adequate inventory by closely monitoring the balance between pending customer orders and incoming products.
• Cook up the overall purchasing process from preparing purchase orders to receiving the products in our warehouse.
• Cook up Logistics operations by proposing and implementing plans to improve work efficiency and productivity.
• Support Logistics team by backing other members up when necessary.
• Join internal and external meetings.

Requirements

• Education: BA/BS desired
• Skills: Using ERP system and Microsoft Office suite with high proficiency in Excel (especially working skill of functions and pivot tables) and strong critical thinking skills and a problem-solver mindset are required.
• Experience: Minimum 2 years in a customer service or logistics role is required.
• Knowledge: Understanding of the importance of attention to detail in sales and purchase order handling and inventory management processes.
• Language: Exceptional written, verbal, and logic explaining skill in Japanese and English.
• Travel: Up to 5% domestic and international.

Benefits

• Competitive compensation with bonuses
• Great health benefits
• Paid time off
• Paid company holidays
• Strong company match to 401(k) contributions
• Tuition reimbursement program
• Paid parental leave
• Wellness Program

Pay

The base compensation range for this role is $25-30 an hour. Base Compensation is influenced by many factors including, but not limited to: time in the role, previous experience, skills, knowledge, performance, work requirements, internal equity, and business / economic conditions.

Schedule

Hybrid, Glenview, IL After training, Hybrid approximately 1x a week in office