Lodging Manager - Blackberry Farm

Location: 1471 W. Millers Cove Rd, Walland, TN 37886

Role Overview

We are seeking a detail‑oriented leader focused on the guest experience. The Lodging Manager will oversee the Front Desk, Front of House Concierge, Guest Services, Housekeeping, and Night Audit teams, ensuring the highest level of service and hospitality for our guests.

Responsibilities

• Oversee daily operations of Front Desk, Front of House Concierge, Guest Service, Housekeeping, and Night Audit teams.
• Ensure teams provide world‑class hospitality for every guest throughout their stay.
• Develop Lodging Supervisors and provide legendary hospitality in guest interactions, increase positive feedback, and proactively prevent negative comments.
• Maintain the budget while utilizing labor tracking and operational expense tools.
• Maintain and drive the RPOR.
• Foster positive communication with other departments.
• Develop team member knowledge through training, performance reviews, and development plans.
• Advise Lodging Supervisors on appropriate resolution of employee‑relations issues.
• Implement a “hands‑on” approach to effectively manage the quality of daily operations.
• Develop department goals and objectives aligned with the organization’s strategic plan.
• Ensure compliance with established company policies & procedures.
• Demonstrate leadership and professional image to team members, vendors, and guests.

Manager On Duty Responsibilities

• Review all arrival and departure information with Front Desk to cross‑examine each guest.
• Observe and manage Front Desk, Front of House Concierge, Guest Services, and Night Audit teams to follow through on daily tasks.
• Meet and speak with guests to ensure they are enjoying their stay.
• Handle guest requests and resolve any problems that arise.
• Operate the Lodging department successfully.
• Communicate with each department on all issues that may arise.
• Comply with all company policies and procedures.
• Maintain regular and consistent attendance to perform essential functions.
• Work well with other team members, managers, and interact with guests.

Education and Training

• 2‑4 years hospitality experience or 1‑2 years Front Desk experience preferred.
• College degree preferred.
• Hospitality experience required.

Requirements

• Computer skills in MS Windows & Excel.
• Excellent verbal and written communication skills.
• Ability to interact and communicate effectively with guests, managers, and team members.
• Basic knowledge and understanding of math and general accounting.
• Ability to exercise judgment and make decisions based on job knowledge and awareness of company goals.

Physical Demands

• Ability to sit or be on feet for long periods.
• Ability to lift up to 40 lb.
• Ability to safely operate a company vehicle or golf cart.

Work Environment

• General office / front desk guest reception area.
• Must be able to work outdoors in all weather conditions.