Lodgekeeping Supervisor Winter '26 - '27

Yellowstone Club is a private residential community in Big Sky, Montana, offering Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and an 18-hole golf course, rivers, hiking, biking, and more, our employees make the Yellowstone Club experience come alive. If you thrive in a Montana setting and are passionate about delivering exceptional guest service, we invite you to join our team.

About the Role

The Lodgekeeping Supervisor assists the Lodgekeeping Management Team with supervisory tasks related to the department and its employees. This seasonal position runs from November to April.

Responsibilities

• Ensure each Member and guest receives outstanding service in a guest-friendly environment, including greeting and acknowledging every Member and guest, maintaining service standards, and demonstrating hospitality and professionalism.
• Guarantee total guest satisfaction, handle guest transactions ethically, and uphold Yellowstone Club’s reputation.
• Apply all property safety and security procedures to maintain a secure environment; report accidents or emergencies immediately.
• Maintain positive working relationships with all employees to foster a collaborative environment.
• Assign Lodgekeepers their duties and inspect work for cleanliness standards.
• Oversee cleanliness of public/common areas, including stairways, offices, hallways, bathrooms, restaurants, and retail spaces.
• Assist with laundering F&B, Health and Wellness, and member laundry items.
• Ensure trash/garbage removal meets health, safety, and sanitation regulations in assigned areas.
• Inspect equipment and furnishings; prepare work orders for maintenance.
• Assist with daily operations of the Lodgekeeping department, including billing and scheduling.
• Implement departmental policies and procedures to maintain clean, orderly, and attractive premises and facilities.
• Collaborate with inter-departmental personnel to plan and maintain Lodgekeeping projects.
• Maintain facilities in a clean and safe state for Members, guests, and employees.
• Ensure equipment and supplies are operable and maintained.
• Assist in recruiting, selecting, and training department personnel, including conducting performance reviews.
• Perform administrative tasks, such as completing forms and reports.
• Participate in required training and maintain productivity, punctuality, and attendance standards.
• Maintain a positive, respectful attitude and professional appearance at all times.
• Communicate effectively with employees, supervisors, and management.
• Project a favorable image of Yellowstone Club to Members and guests.
• Work flexible hours, including evenings, weekends, and holidays; long hours may be required.
• Maintain Member privacy and adhere to all Club policies and procedures.

Requirements

• Capability to manage multiple priorities, work independently, and take initiative.
• Ability to work collaboratively in a fast-paced environment.
• Valid U.S. or International Driver’s License; must be at least 19 years old with 3 years of driving experience.
• Proficient in basic technology, including computers, smartphones, and email; intermediate Microsoft Office skills.
• Strong verbal and written communication skills; ability to speak clearly and effectively with Members, guests, and colleagues.
• Basic math and problem-solving abilities.
• Ability to lift up to 25 pounds and perform physical tasks such as standing, walking, climbing, stooping, kneeling, and reaching.
• Constant use of hands and fingers to handle or lift items; frequent driving throughout the property.
• Alertness and attention to detail, particularly for safety and cleanliness standards.

Preferred Qualifications

• High school diploma, GED, or vocational training.
• 6 months of experience in housekeeping, janitorial, or commercial laundry settings; hospitality experience desired.

Work Environment

• Work is primarily indoors in a climate-controlled environment but may require outdoor work in extreme weather conditions (heat, cold, rain, wind, snow).

Benefits

• Free transportation to and from Bozeman.
• Complimentary shift meals.
• Two employee ski days at Yellowstone Club each month.
• Discounted ski pass to Big Sky Resort or Bridger Bowl.
• 401k eligibility with bi-weekly match.
• Access to onsite fitness center 24/7.
• Discounted employee housing in Big Sky or Gallatin Gateway.
• Discounts to over 1,000 retailers through ADP LifeMart.
• End-of-season employee appreciation day and retail sale.

Schedule

Seasonal position from November to April. Flexible work hours, including evenings, weekends, and holidays; long hours may be required due to business demands.