Lockbox / Remittance Processing Supervisor

About the role

This position will supervise a portion of the Lockbox staff within our Bank Operations group. This department is responsible for processing account receivable transactions for commercial customers.

Responsibilities

• Schedule, plan, and define the daily department workflow to ensure all necessary tasks are completed timely in a deadline-driven environment.
• Maintain the quality of the work performed through periodic quality control reviews and staff development.
• Perform production-related tasks as needed.

Requirements

• 3 to 5 years of lockbox/remittance processing experience preferred
• 1 to 3 years of supervisory experience required
• Demonstrated leadership skills in a team environment where responsibilities rotate and cross-training is required
• Consistently perform in a high-volume environment where workload fluctuates, but deadlines stay the same and service levels must be met
• Effective and efficient communication skills, both by phone and email, with internal customers and business partners
• Strong work ethic, sound judgment, critical thinking, and problem-solving skills with attention to detail
• Ability to appropriately escalate issues or concerns
• Self-motivated and able to complete assigned tasks independently
• Proficiency with standard computer software, including MS Outlook and MS Excel, with the ability to quickly learn job-specific systems and web-based applications
• Dependable, reliable, and punctual

Qualifications

• Ability to read, reference, and interpret written departmental procedures
• Ability to cross train staff on department tasks
• Ability to make suggestions to correct or enhance existing processes
• Ability to take advantage of available opportunities to develop a deeper understanding of applicable regulations, operational compliance, and the banking industry to support career development and growth