Lock Box Supervisor (On-Site)

Job Summary

Responsible for monitoring and scheduling day-to-day operations, workflow and personnel of the Lock Box staff.

Duties and Responsibilities

• Supervise staff of up to 5 team members.
• Manage day to day operations of Lockbox department and staff.
• Directs and implements Lockbox focused operations.
• Identify and implement procedural changes within Lockbox department.
• Ensure quality of Lockbox processing and taxpayer services.
• Respond to taxpayer questions and correspondence.
• Work in conjunction with other departments.
• Manage daily pick-up and drop-off of mail, processing and distribution.
• Prepares and processes necessary expense reports.
• Coordinate Shred-it pick up schedule and follow retention schedules.
• Ensure Iron Mountain retention batch boxes are maintained.
• Prepare and process necessary expense reports.
• Communicate and coordinate machine maintenance as needed.
• Provide management with daily/weekly/monthly reports of audits and findings.

Education and Experience

• Associate degree or the equivalent amount of related experience - preferred.
• 2+ years in an office environment - preferred.
• 1+ year prior supervisory experience of 3+ team members - preferred.

Knowledge, Skills and Abilities

• Strong interpersonal skills and ability to speak effectively with clients and employees.
• Ability to proofread correspondence, detect and correct errors.
• Ability to prepare routine correspondence and replies for signature with minimal guidance.
• Ability to perform basic math computations using online, desk top calculator, or creating calculations in spreadsheets.
• Ability to satisfactorily resolve routine situations based on manager’s guidance or written or verbal instructions.
• Proficient knowledge of operating all mailroom/office machines.
• Proficient in MS Word, Excel, and Outlook.

Work Environment

• The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual work station, using telephone and computer.
• The person in this position frequently communicates via telephone.

Physical Demands

• Must be able to lift boxes up to 50 lbs.
• Maintaining Iron Mountain records.
• Must be able to remain in a stationary position for most of the day.
• Constantly operates a computer and other office productivity machinery, such as a printer/copy machine.
• This position needs to occasionally move about inside the office.

Neumo Summary

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States. Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more. Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment. Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.