Slot Supervisor

About the Role

The Point Casino & Hotel is seeking an experienced Slot Supervisor to lead our Slot team, ensuring smooth operations, exceptional guest service, and a vibrant casino floor experience. This hands-on leadership role involves managing daily activities, resolving issues, and collaborating with various departments to maintain a professional and engaging environment.

Responsibilities

• Lead, coach, and support Slot Attendants and Slot Leads
• Assign work areas and ensure proper floor coverage
• Oversee day-to-day slot floor operations
• Approve jackpots and hand pays within authorized limits
• Resolve escalated guest concerns and service issues
• Monitor slot activity and protect company assets
• Investigate guest incidents, machine irregularities, and policy violations
• Assist with onboarding and training new team members
• Provide coaching and feedback to team members
• Communicate staffing needs, operational concerns, and guest trends to Slot Management
• Collaborate with Security, Cage, Marketing, Surveillance, and other departments
• Maintain knowledge of slot machines, payout structures, and basic troubleshooting
• Ensure a clean, safe, and guest-ready casino floor
• Comply with Tribal, State, Federal, and company gaming regulations

Qualifications

• High school diploma or equivalent
• Minimum of 3 years of slot operations experience
• Minimum of 2 years of supervisory experience
• Strong verbal and written communication skills
• Excellent customer service and problem-solving abilities
• Ability to multitask and make decisions in a fast-paced environment
• Strong organizational skills and attention to detail
• Intermediate experience with Microsoft Office (Word, Excel, PowerPoint)
• Understanding of slot operations terminology, player rating, and slot analytics
• Flexible schedule, including nights, weekends, and holidays

Additional Requirements

• Must obtain a Class III Gaming License from the Washington State Gaming Commission and Port Gamble S'Klallam Gaming Commission
• Valid Washington State Driver's License
• Consent to and pass a hair follicle drug and alcohol screening
• Ability to stand and move throughout the casino floor for extended periods
• Occasionally lift and carry up to 25 pounds
• Comfortable working in a casino environment with varying noise levels and exposure to cigarette smoke