Supervisor Courier

Key Responsibilities

• Team Leadership & Scheduling: Supervise, schedule, and support courier staff; manage call-offs, delays, and emergencies; provide route coverage when needed.
• Training & Performance Management: Provide onboarding, coaching, and ongoing performance evaluations. Conduct team meetings and formal evaluations.
• Safety & Service Culture: Promote safety, accountability, standardization, and customer service.
• Route Coordination: Assign and monitor daily courier routes, including STAT and temperature-sensitive specimen transport, secured cash bags, supplies, and mail.
• Fleet Oversight: Ensure vehicles are safe, compliant, and well-maintained; manage maintenance schedules, inspections, and repairs.

Minimum Qualifications

• Education: High school diploma or equivalent required. Bachelor’s degree in logistics preferred.
• Experience: 2–4 years in courier, logistics, or transportation; 1–2 years supervisory or lead experience preferred. Healthcare, laboratory, or hospital experience preferred.
• Licensure / Certification: Valid driver’s license; clean driving record (no moving violations in past 3 years preferred); annual certified driving record required. Must sign Meritus Vehicle Management Use and Control policy (Attestation A).
• Knowledge, Skills & Abilities: Familiarity with HIPAA, infection control, and chain-of-custody; experience with fleet management or maintenance scheduling; proficiency in Microsoft applications and route management software.

Benefits

• Comprehensive benefits package including health, dental, and vision insurance; life insurance; short and long-term disability coverage; paid time off; 401k plan; education assistance program; employee assistance program.
• Shift differential available for evening, night, or weekend shifts.

About the Role

This position is ideal for someone who thrives in a fast-paced environment, enjoys leading teams, and values operational excellence in support of patient care.