Lockbox- Work Coordinator

Job Description

Distributes workload, monitors production and participates in work as necessary. Coordinates with other work areas as required to ensure compliance with service standards and regulatory deadlines. Resolves exceptions and problems of a more routine nature, referring more complex problems to supervisor or manager as necessary. Prepares reports, records and performance monitoring informing management of operational activities. Provides work direction and training to staff.

Responsibilities

• Resolves exceptions and problems of a more routine nature, referring more complex problems to supervisor or manager as necessary.
• Prepares reports, records and performance monitoring informing management of operational activities.
• Provides work direction and training to staff.

Qualifications

• Maintains knowledge of products, services and systems in assigned area.
• Thorough knowledge of computer applications and/or the equipment used in the assigned area.
• Good customer relations skills.
• Effective verbal and written communication skills.
• Well-developed ability to identify and resolve/escalate problems.
• Demonstrated leadership skills.

Skills

• Perform high-volume data entry of alphanumeric and numeric information with a minimum throughput of 9,000 keystrokes per hour (KSPH).

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Pay

$21.25 - $28.32 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants.