Lockbox Remittance Specialist

About the role

The Lockbox Remittance Specialist I handles the servicing of all lockbox clients, maintaining a high level of production and accuracy while preparing customers' mailed-in paper checks for deposit.

Responsibilities

• Sort incoming mail into correct customer bins.
• Prepare batches of work by removing payments and forms from envelopes.
• Process all lockbox deposits from direct and indirect customers.
• Follow standard operating procedures and customer-specific instructions through data entry.
• Verify checks through customer-specific instructions for processing.
• Balance and reconcile electronic and paper documentation.
• Analyze information to determine accuracy and completeness of work.
• Conduct non-routine research.
• Operate high-speed imaging/extraction Opex equipment.
• Re-associate check images to corresponding material while validating quality of images.
• Maintain HIPAA and confidentiality of customer account information; follow established policies and procedures related to internal audits and security.
• Support immediate team members as needed.

Requirements

• Strong oral and written communication skills.
• Excellent organizational skills and keen sense of quality control.
• Attention to detail and ability to meet deadlines.
• Ability to analyze and comprehend client’s standard operating procedures and instructions.
• Ability to complete multiple manual tasks per transaction and/or client with precision.
• Ability to sit, stand, and walk for long periods of time.
• Team player with a positive attitude.
• Make judgment calls regarding routine duties but refer non-routine situations to a supervisor and/or manager.

Benefits

• Competitive 401(k) match, profit sharing, and employee stock purchase plan.
• Paid time off, medical, dental, vision, company-paid life insurance, and long-term disability.
• Supplemental voluntary life insurance, short-term and long-term disability.
• Wellness incentives and an employee assistance program.
• Pre-tax health savings accounts and flexible spending accounts for eligible associates.

Pay

Base pay range: $19–$21/hour. Salary is based on factors including job duties, required qualifications, relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.