Location Manager

About the role

Location Manager Coordinate the day-to-day operations of the Rental Department. Responsible in managing Rental Associates, processes insurance claims and accounts receivables. Generates and provides various reports to management and provides exceptional customer service to our internal and external customers.

Responsibilities

• Provides day-to-day supervision and management to rental department staff, ensures adequate staffing levels are met, interviews and hires qualified candidates, monitors and evaluates staff performance and handles disciplinary actions and terminations as needed
• Enters approved new corporate/billing accounts into rental system
• Runs bi-weekly accounts receivable aging report; prioritizes past due accounts, conducts some collection calls and assigns follow up and collection calls to Rental Agents.
• Responsible for Daily Business Reports, payments, and timely communication with Accounting.
• Generates utilization reports through rental system software and provides to Rental Manager.
• Serves as the primary contact for fleet leasing clients that need a rental vehicle.
• Follow-up with customer service issues internally and externally
• Serves as a backup for Rental Employees including: Answers phones and books reservations in rental system; Prints rental contracts and ensures customer’s signature upon pick up of vehicle; Verifies customer insurance and ensures minimum coverage requirements are met; Processes payments; Preparing vehicles for rental

Qualifications

• Minimum 2 years of rental experience
• High School Diploma or equivalent with preference for an Associate Degree, will consider a combination of knowledge and work experience
• Preference for experience managing associates or leadership experience
• Valid Driver License with good driving record

Skills

• Demonstrated ability to remain organized in a fast-paced work environment
• Strong attention to detail
• Relationship building skills with customer service orientation
• Ability to effectively manage Rental Associates
• Computer proficiency using Microsoft Office products, Excel and Word