Appointment Setter – Remote

About the Role

Nirvana by Noel Med Spa is a client-focused medical spa dedicated to providing exceptional aesthetic and wellness services. We are looking for a professional, personable, and motivated Appointment Setter to join our growing team remotely. This is a full-time position with an opportunity to grow with the company.

Responsibilities

• Respond promptly to new client inquiries by phone, text, and email.
• Contact prospective clients and follow up with leads.
• Schedule consultations and appointments based on client needs and provider availability.
• Confirm upcoming appointments and help reduce no-shows.
• Follow up with previous inquiries and clients who have not yet scheduled.
• Provide professional and friendly customer service.
• Answer basic questions about services and direct clinical questions to the appropriate team member.
• Maintain accurate client and appointment information in the scheduling/CRM system.
• Meet established appointment-setting and follow-up goals.
• Communicate professionally with clients and team members.
• Protect client privacy and maintain confidentiality.

Requirements

• High school diploma or equivalent preferred.
• Previous experience in appointment setting, customer service, sales, scheduling, hospitality, healthcare, medical spa, or a related field preferred.
• Excellent verbal and written communication skills.
• Professional and friendly telephone manner.
• Strong follow-up and organizational skills.
• Comfortable speaking with prospective clients and handling objections professionally.
• Comfortable using computers, email, scheduling software, and CRM systems.
• Ability to work independently in a remote environment.
• Reliable internet connection and a quiet, professional workspace.
• Strong attention to detail and ability to manage multiple conversations and appointments.
• Must be dependable, punctual, and able to maintain a consistent full-time schedule.

Preferred Experience

• Experience with a medical spa, aesthetics, wellness, healthcare, dermatology, cosmetic services, or another appointment-based business is a plus.

Benefits

• Full-time remote employment.
• Competitive hourly compensation.
• Professional and supportive work environment.
• Training on company services, systems, and appointment-setting procedures.
• Opportunity for professional growth as the company expands.