Location Manager

Benefits: 401(k)Bonus based on performanceEmployee discountsTraining & developmentWellness resourcesPaid time off Office Manager / Clinic Operations Manager Thrive Health Systems Lead a Team. Drive Growth. Create Exceptional Patient Experiences. Are you a proven leader who thrives in a fast-paced environment, loves developing people, and is motivated by driving business results? Thrive Health Systems is seeking a high-performing Office Manager / Clinic Operations Manager to oversee the daily operations, patient experience, financial performance, and team development of one of our growing clinics. This is more than an administrative role. You will be the operational leader of the clinic, responsible for ensuring excellence from the front desk to the back office while creating a culture of accountability, service, and growth. About The Role As the Office Manager, you will oversee all non-clinical operations of the practice, including: Patient experience and service excellenceTeam leadership and staff developmentScheduling and operational efficiencyRevenue growth and KPI performancePatient conversion and retentionBilling, collections, and insurance processesHuman resources and employee performanceFacility management and clinic presentation You will serve as the operational backbone of the clinic, ensuring every patient receives an outstanding experience while helping the business achieve its growth and profitability goals. Key Responsibilities Leadership & Team Development Lead, coach, train, and develop front desk, administrative, case management, and support staffConduct onboarding, performance reviews, corrective actions, and employee development plansCreate a culture of accountability, teamwork, professionalism, and serviceFacilitate daily huddles and team meetingsManage staffing schedules, PTO requests, and workload allocation Patient Experience & Sales Performance Ensure an exceptional patient experience from first contact through completion of careOversee patient schedule management, reports of findings, and treatment plan acceptanceMonitor patient conversion metrics and identify opportunities for improvementEnsure all patients are properly scheduled and engaged in their care plansDrive patient retention, referrals, and reactivation initiatives Operations Management Manage all day-to-day clinic operationsMaintain clinic appearance, cleanliness, safety, and organizationOversee inventory, office supplies, equipment, and vendor relationshipsCoordinate facility maintenance and operational improvementsEnsure compliance with company policies, HIPAA requirements, and operational standards Financial & Revenue Management Monitor clinic financial performance and key business indicatorsManage cash handling, deposits, petty cash, and end-of-day reportingReview accounts receivable, collections, billing accuracy, and insurance agingIdentify and resolve revenue leakage opportunitiesHelp drive sustainable revenue growth while maintaining operational efficiency Administrative Excellence Ensure accurate reporting, audits, and documentationOversee payroll reporting and timekeeping processesMonitor operational KPIs and prepare management reportsMaintain policies, procedures, and compliance standardsCollaborate with leadership on business initiatives and clinic growth strategies What We're Looking For Required Qualifications 3+ years of leadership or management experienceProven experience leading teams and driving performanceStrong organizational and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentExcellent communication and interpersonal skillsExperience with KPI management and performance accountabilityProficiency with business software and reporting systems Preferred Qualifications Healthcare, chiropractic, medical, physical therapy, dental, or wellness industry experienceExperience with patient scheduling, billing, insurance, or collectionsMulti-department leadership experienceBackground in sales, customer service, or operations management Why Thrive Health Systems? At Thrive Health Systems, we're passionate about helping patients live healthier lives while creating opportunities for our team members to grow professionally and personally. We believe in: Excellence in patient careLeadership developmentAccountability and ownershipContinuous improvementTeamwork and collaborationMaking a meaningful impact in our communities If you're a results-driven leader who enjoys building teams, improving systems, and helping a business grow, we'd love to hear from you. Apply Today Join a company where your leadership directly impacts patient lives, team success, and business growth. Position Type: Full-Time Schedule: 40–50 hours per week Compensation: Competitive salary + performance incentives + benefits (based on experience) Thrive Health Systems is an Equal Opportunity Employer.