Location Manager

About the role

ARTECHOUSE in Houston is looking for an experienced location manager to join our innovative team. The ideal candidate is a highly organized and self-driven individual with great ability in leading teams, building processes, and fostering an unparalleled team culture. Management experience in a high-paced, customer-service-driven environment is required.

Responsibilities

• Lead all day-to-day operations including space maintenance and exhibition operations
• Manage a team of approximately 15 staff
• Oversee 4 full-day shifts per week including 2 weekend days
• Ensure that visitor experience is consistently excellent
• Manage all operations, vendors, contractors, cleaners, security, and building codes
• Oversee hiring and training of all staff and managers including operations and cleaning/maintenance
• Responsible for overseeing quality control standards across all staff and departments
• Hold team accountable for their performance; provide coaching and counseling as needed
• Delegate tasks and projects and provide follow-up action
• Develop and implement best practices to maximize team efficiency
• Liaise with Operations Director on operations, visitor experience, and team culture
• Ensure that the culture, reputation, and brand of ARTECHOUSE is maintained and grown

Requirements

• 3-5 years of Operations Management Experience in a fast-paced environment
• Attraction/hospitality/museum management experience a plus
• Experience in facility management (maintenance, working with contractors & vendors, bidding out jobs)
• Substantial decision-making relative to personnel, safety, fiscal, and facility/maintenance management
• Ability to listen and communicate effectively
• High attention to detail with exceptional organizational skills
• Strong time-management skills; ability to multitask and prioritize
• Excellent customer service skills and experience in dealing with guests in difficult situations
• Lift up to 40lbs to load and transport bulk supplies, fixtures, etc.
• Regular crouching, bending, twisting, stooping, kneeling, etc. to facilitate various repairs and maintenance activities
• Ability to stand and walk on hard floor surfaces for prolonged periods of time

About us

We are a growing team of creatives and innovators who dream big. We are ambitious, hardworking, and value ideas and execution. We create, produce, and showcase innovative immersive experiences and exhibitions, as well as operate physical locations in Houston and New York City. We believe in our mission and every day we work hard to push creative innovation while empowering, educating, and inspiring our audiences. We pride ourselves in working with some of the world’s groundbreaking artists, and together bringing to life experiential and immersive large-scale installations and exhibitions to a global audience.

Learn more about our core values.

Benefits

• Unlimited PTO so you can take the time you need
• Competitive health, dental, and vision insurance for employees and their dependents
• Creative and passionate co-workers