Lobby Server (On Call)

About the role

Experienced bar service professional needed to deliver exceptional guest experiences.

Responsibilities

• Greet guests warmly, present menus, and offer personalized food and drink recommendations.
• Take accurate orders, noting special requests or dietary needs, and relay them to the kitchen or bar.
• Serve food and beverages promptly, ensuring quality and presentation meet standards.
• Check on guests during their visit to ensure satisfaction and address any needs.
• Refill drinks and anticipate guest requirements for a seamless experience.
• Maintain knowledge of the menu, including specials, pairings, and preparation methods.
• Answer guest inquiries about food, beverages, and cocktails with confidence.
• Process guest payments accurately and efficiently, handling cash and card transactions.
• Collaborate with bartenders, kitchen staff, and team to ensure smooth operations.
• Set up and break down the bar and dining areas, restocking and organizing supplies.
• Keep tables, seating areas, and menus clean and tidy throughout service.
• Respond to guest feedback or concerns professionally to ensure a positive experience.
• Absorb and reset the dining area for the next service to maintain a welcoming environment.
• Other duties as assigned.

Requirements

• Previous experience in a food and beverage setting is required; knowledge of alcoholic beverages and service techniques highly preferred.
• Strong understanding of menu offerings, service etiquette, and guest engagement to deliver exceptional dining experiences.
• Excellent guest service skills with a focus on creating personalized and memorable interactions.
• Basic proficiency with computer systems for order entry and processing.
• Physical ability to stand, stoop, bend, and lift up to 50 pounds repeatedly throughout the shift.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work flexible schedule to include weekends and holidays.

Qualifications

• High School Diploma or equivalent preferred.