Server, Lobby Bar

About the role

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

Responsibilities

• Sell and service food and or beverage to include the order-taking and delivery of any food and or beverage items.
• Prepare beverages for guests and co-workers following Fairmont Century Plaza recipes and guidelines for preparation, presentation and accountability in a cost efficient manner.
• Ensure compliance with all liquor laws.
• Uphold the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
• Adequately adhere to company policy and procedures, as stated in the company handbook.
• Consistently offer professional, friendly and engaging service.
• Exceed guest expectations.
• Extensively food, liquor, beer, wine and cocktail knowledge.
• Prepare basic beverages for guest service up to and including basic cocktails.
• Interact with guests in a way that makes them feel special.
• Proper and friendly service when in contact with all guests.
• Comply with liquor laws.
• Maintain accountability, both personal and financial.
• Control bar costs.
• Maintain cleanliness and organization of bar prep area and bar.
• Control cost and waste.
• Closely close out paper work thoroughly.
• Maintain extensive knowledge of menu, food preparation techniques.
• Be pro-active by assisting co-workers.
• Support and assist Managers.
• Be proficient with all aspects and services of the property.
• Be familiar with all food outlets and amenities within the property.
• Be knowledgeable of general city information as well as hotel history.
• Be personally and financially accountable.
• Be an ambassador for the department, the property and the brand.
• Other duties as assigned.

Qualifications

• Previous customer service experience required.
• Previous food and beverage and/or barista experience preferred.
• Previous point of sale system experience preferred.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Can work with minimal supervision.
• Work well under pressure in a fast-paced environment.
• Work cohesively with fellow colleagues as part of a small team and independently.
• Focus attention on guest needs, remaining calm and courteous at all times.
• Must have previous experience serving in a luxury environment.
• Must have previous experience serving in a high volume environment.

What's in it for you

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.
• Hourly Rate: $18.42.
• Schedule based on Seniority and Business Needs.

Additional Information

• Your Team And Working Environment: What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.
• Our Commitment To Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.