LoanIQ Trainer

Location: Charlotte, North Carolina (Hybrid)

About the role

In this role, you will consult on and participate in moderately complex initiatives within Business Execution. You will contribute to large-scale planning, review and analyze complex business challenges, and collaborate with personnel to meet deliverables. This position requires a self-directed professional who can develop and facilitate training programs for end-users facing system and process changes.

Responsibilities

• Consult on moderately complex initiatives and deliverables within Business Execution.
• Review, analyze, and contribute to the resolution of complex business execution challenges.
• Develop and facilitate complex training programs for teams with varying learning needs.
• Create and maintain role-based training materials, facilitator guides, user guides, and job aids.
• Deliver system training for technical software changes, including enhancements and releases.
• Assess training needs for impacted groups and translate learning gaps into practical training plans.
• Collaborate with subject matter experts, delivery leads, and product partners to prepare users.
• Utilize hands-on sandbox environments to support practice, demonstrations, and simulations.

Requirements

• 4+ years of Business Execution, Implementation, or Strategic Planning experience.
• Proven experience developing and facilitating complex training programs.
• Experience supporting end-user learning, adoption, and readiness.

Skills

• Strong verbal, written, facilitation, and interpersonal skills.
• Critical-thinking skills.
• Ability to quickly learn new systems and work independently in a fast-paced environment.

Preferred Qualifications

• Loan IQ experience.
• Financial services or commercial banking experience.
• Experience with Jira, Confluence, Articulate, WalkMe, SharePoint, and Microsoft Office.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program.
• Access to certification prep, technical and leadership courses, books, and seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources.
• Access to a certified Career Coach.