Loan IQ Trainer

Outstanding long-term contract opportunity with a well-known Financial Services Company. Work with the brightest minds at one of the largest financial institutions in the world. This role is based in Roanoke, VA, Charlotte, NC, or Irving, TX (Hybrid) and includes a competitive benefit package. Our client has been around for over 150 years and is continuously innovating in today's digital age.

About the Role

This is a long-term contract opportunity (12+ months) with possible extensions or full-time employment (FTE) conversion. The company is a household name that truly cares about satisfying customers' financial needs and helping people succeed financially.

Requirements

• 5+ years of LoanIQ experience, with strong functional knowledge of lending operations workflows
• Proven experience delivering system training (preferably LoanIQ or lending platforms)
• Ability to clearly explain complex processes and system functionality to end users
• Experience developing training materials, job aids, and structured learning content
• Strong verbal and written communication skills
• Proficiency in PowerPoint, Word, Excel, and SharePoint

Responsibilities

• Design and deliver instructor-led LoanIQ training sessions for Operations users
• Develop and maintain training materials, including presentations, job aids, and knowledge checks
• Create role-based training content and real-world practice lab scenarios aligned to business processes
• Configure training/test environments to enable hands-on learning
• Partner with business and operations teams to support procedure creation and reviews
• Ensure training content aligns with current processes, enhancements, and conversion requirements
• Facilitate practice labs and reinforce learning through scenario-based exercises
• Walk through LoanIQ screens and workflows during training sessions

Nice to Have

• Experience supporting AFS to LoanIQ conversions or similar system migrations
• Background in Lending Operations (e.g., servicing, booking, payments, or loan maintenance)
• Experience working in UAT/test environments

Skills

• Strong facilitation and presentation skills with the ability to engage diverse audiences
• Ability to adapt training delivery based on learner needs and experience levels
• High attention to detail with a focus on accuracy and clarity in training content
• Ability to manage multiple priorities in a fast-paced, high-demand environment
• Self-starter who can work independently while collaborating with cross-functional teams
• Strong problem-solving skills and ability to adjust approach based on feedback