Loan IQ Business Analyst

About the role

Capco is seeking an experienced Loan IQ Business Analyst to support the delivery, enhancement, and ongoing operation of mission-critical lending platforms for a leading financial institution.

This role sits at the intersection of business and technology, partnering with stakeholders across front, middle, and back-office functions to optimize loan servicing processes, drive system improvements, and ensure operational excellence throughout the loan lifecycle. You'll act as a trusted advisor and subject matter expert for Loan IQ, shaping solutions that improve efficiency, scalability, and user experience while supporting strategic transformation initiatives.

What You'll Do

• Partner with business stakeholders to gather, analyze, and document requirements across loan origination, servicing, repayments, restructures, and other loan lifecycle events
• Serve as the Loan IQ SME across modules including servicing, accounting, agency deals, and integrations with upstream and downstream systems
• Translate business requirements into functional specifications, user stories, process flows, and solution designs for development teams and vendors
• Lead and support SIT and UAT testing creating test cases, managing defect resolution, and validating business outcomes
• Provide production support through issue triage, root cause analysis, data investigation, and coordination with technology teams and third-party vendors

What We're Looking For

• Proven experience as a Business Analyst in commercial lending, syndicated loans, or loan operations environments
• Strong hands-on knowledge of Finastra Loan IQ, including servicing, accounting, agency, and loan lifecycle functionality
• Experience gathering requirements, documenting business processes, and delivering technology change initiatives within financial services
• Strong analytical skills, including reconciliations, reporting, and investigation of loan balances, interest, fees, and accounting outputs
• Excellent stakeholder management and communication skills across business, technology, and vendor teams

Bonus Points For

• Experience working directly with Finastra or other loan servicing platform vendors
• Knowledge of loan accounting, general ledger integrations, and financial reporting processes
• Exposure to Agile delivery and user story creation
• Experience supporting large-scale Loan IQ implementations, upgrades, or migrations
• Familiarity with automation, workflow optimization, and operational transformation initiatives