Loan IQ Trainer

About the Role

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a LoanIQ Trainer in Charlotte NC (Hybrid). Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package. Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Details

Duration: 12+ months with possible extensions or FTE conversion. Location: Charlotte NC (Hybrid).

Required Skills & Experience

• 5+ years of LoanIQ experience, with strong functional knowledge of lending operations workflows
• Proven experience delivering system training (preferably LoanIQ or lending platforms)
• Ability to clearly explain complex processes and system functionality to end users
• Experience developing training materials, job aids, and structured learning content
• Strong verbal and written communication skills
• Proficiency in PowerPoint, Word, Excel, and SharePoint

Responsibilities

• Design and deliver instructor-led LoanIQ training sessions for Operations users
• Develop and maintain training materials, including presentations, job aids, and knowledge checks
• Create role-based training content and real-world practice lab scenarios aligned to business processes
• Configure training/test environments to enable hands-on learning
• Partner with business and operations teams to support procedure creation and reviews
• Ensure training content aligns with current processes, enhancements, and conversion requirements
• Facilitate practice labs and reinforce learning through scenario-based exercises
• Walk through LoanIQ screens and workflows during training sessions

Nice to Have

• Experience supporting AFS to LoanIQ conversions or similar system migrations
• Background in Lending Operations (e.g., servicing, booking, payments, or loan maintenance)
• Experience working in UAT/test environments

Soft Skills

• Strong facilitation and presentation skills with the ability to engage diverse audiences
• Ability to adapt training delivery based on learner needs and experience levels
• High attention to detail with a focus on accuracy and clarity in training content
• Ability to manage multiple priorities in a fast-paced, high-demand environment
• Self-starter who can work independently while collaborating with cross-functional teams
• Strong problem-solving skills and ability to adjust approach based on feedback