Loaner Car Agent - Alexandria , Virginia, United States

Job Description About Lindsay Lexus of Alexandria Lindsay Lexus of Alexandria is committed to providing exceptional automotive services with a focus on customer satisfaction. We are currently seeking a full-time Loaner Car Agent to join our team in Alexandria, VA. The position offers competitive pay ranging from $18 to $19 per hour. Job Details Salary: $18 per hourJob Type: Full TimeLocation: Alexandria, VA 22302 Position Summary The Loaner Car Agent plays a key role in managing the loaner vehicle process by delivering friendly, efficient, and accurate service. This position requires excellent customer service skills and proficiency with company-approved software and procedures to ensure a smooth rental experience. Responsibilities Prepare and complete all loaner vehicle contracts and necessary documentation accurately.Ensure loaner vehicles are clean, damage-free, fully fueled, and topped off with fluids before customer pickup.Qualify customers according to company loaner guidelines using Logitrac software.Verify internal customer documentation before releasing vehicles.Conduct vehicle walk-arounds with customers during check-in and check-out.Utilize company-approved tablets and software to assess and meet customer needs.Explain loaner vehicle usage policies, geo-fence restrictions, rates, and service charges clearly to customers.Review return dates and applicable charges with customers at vehicle return.Answer phone calls promptly and provide professional, courteous customer assistance.Resolve customer service issues effectively and manage workflow to minimize wait times. Work Hours This is a full-time position. Work hours will be communicated upon hire and may require flexibility to meet business demands. Equal Opportunity Employer Lindsay Lexus of Alexandria is an Equal Opportunity Employer that maintains a drug-free workplace. We value diversity and inclusion in our workforce.