Audi Service Loaner Agent

Audi Beaverton is looking for a Service Loaner Agent to serve as the face of our service department. In this role, you aren’t just managing a fleet; you are managing the first impression our customers have when they trust us with their vehicles.

Responsibilities

• First Class Greetings: Meet and greet service customers promptly, acting as a concierge to guide them through the loaner process.
• Effective Communication: Listen to customer needs, handle inquiries/complaints with tact, and manage high-volume incoming calls.
• Proactive Outreach: Send daily reminders to upcoming clients regarding required documentation to ensure a frictionless check-in experience.
• Incident Management: Assist in accident reporting, insurance claims, and dedible collections should a loaner vehicle be damaged.
• Fleet Staging: Manage the daily "staging" of vehicles, ensuring loaners are cleaned, fueled, and parked in designated areas by 11:00 AM.
• Documentation & Compliance: Execute loaner contracts with 100% accuracy, verifying driver’s licenses, insurance, and credit card information.
• Inventory Control: Perform meticulous vehicle walk-arounds upon check-out and return; track stock numbers, keys, and unit utilization.
• Data Management: Utilize Dealerware software and Excel spreadsheets to track RO numbers, vehicle status, and fleet swaps.
• Vendor Coordination: Partner with outside body shops and third-party rental agencies to ensure constant vehicle availability.

Requirements

• At least 1 year of experience in a customer-facing role (Automotive or Rental Car experience is a major plus).
• High school diploma or equivalent.
• Proficiency in MS Office (Excel/Word) and the ability to quickly learn dealership management software (Dealerware).
• Exceptional verbal and written skills; you can de-escalate a situation with a smile.
• A valid driver’s license and a clean driving record are essential.

You’re the type of person who enjoys keeping "the gears turning" and ensuring every car is exactly where it needs to be.

Benefits

• Competitive compensation.
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.
• Company-paid life insurance.
• Paid Time Off (PTO) after 90 days of employment.
• Paid holidays.
• 401(k) with company contribution.
• Employee discounts on vehicle purchases and services.

Schedule

All roles at Sunset Porsche Audi are on-site and in person. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.