Loan Specialist - Lenexa, Kansas

About the Role

The Loan Specialist serves and supports existing and potential members with loan origination requests received through various outbound, inbound, and online channels. The role focuses on providing a prompt and professional member experience with an interactive, consultative loan origination process that deepens member relationships and assists members in meeting their financial goals with appropriate loan products and services.

Schedule

Monday-Friday from 10am-7pm CT and rotating Saturdays from 9am-2pm CT.

Responsibilities

• Provide support and service to existing and potential members who contact the credit union for lending through online applications and inbound calls, offering additional products and services.
• Demonstrate empathy for members and create a world-class member experience.
• Ensure applications are processed, followed up on, and completed in a timely manner.
• Fully understand the credit union’s lending products and services to assist members with their financial needs.
• Determine members’ immediate needs and opportunities by engaging the member and strengthening relationships, uncovering unperceived needs.
• Offer loan prospects based on information from the credit bureau, conversation, or account details that are beneficial to both the member and the organization.
• Utilize lending guidelines to ensure offers or requests fall within policy expectations.
• Hit metrics and goals through optimizing time, loan leads, and existing pipeline.
• Educate, explain, and offer ancillary products with each loan conversation.
• Perform financial transactions efficiently and accurately.
• Ensure members fully understand the terms, expectations, and details of any loan interaction to avoid confusion.
• Review accounts for “red” flags such as delinquencies, account holds, negative balances, or memo warnings before approving or disbursing loan proceeds.
• Follow all KYC/BSA policies and procedures.
• Support a team atmosphere in interactions with peers, leadership, or external departments.

Requirements

• Bachelor’s degree or equivalent work experience.
• Three (3) or more years’ experience in a financial institution or retail sales position.
• Proven sales results in a fast-paced environment with multiple responsibilities.

Skills

• Knowledge of credit union products, services, policies, and procedures.
• Internal drive to be successful with a “can do” demeanor.
• Highly professional presence.
• Conflict resolution skills and ability to escalate to leadership as needed.
• Ability to work efficiently both individually and within a team environment.
• Strong written and verbal communication skills.
• Ability to multitask in a fast-paced, sales-driven, and demanding environment.
• Ability to maintain a high level of confidentiality.
• Willingness to adapt to departmental needs based on unexpected events.
• Must be able to gain NMLS certification.

Preferred Skills

• Knowledge of engaging sales techniques.
• Ability to self-motivate and manage daily activities with limited direction.
• Proficiency in spreadsheet and word processing software.
• Understanding of sound lending decisions with credit bureau experience.
• Understanding of consumers’ daily banking requirements and needs.