Loan Servicing Associate II

Position Summary

Responsible for managing assigned Loan Servicing functions including but not limited to, overseeing internal daily processes and assigned third party vendor relationships. Provides operational, technical and functional expertise in work policies and procedures. Assists in the managing and training junior staff to ensure daily workload is completed accurately. Additionally, plays a crucial part in maintaining and expanding the bank's commitment to delivering exceptional customer service while ensuring compliance and risk management. Responsible for enhancing the loan servicing departments processes across all lending units. Manages third party relationships based on contractual service level agreements and contractual obligations.

Job Functions

• Oversight of internal daily processes.
• Management of assigned third-party vendor relationships.
• Pivotal role in determining internal process changes and enhanced quality assurance.
• Development of internal key metric indicators to measure work product of staff.
• Management and training of junior staff.
• Responsibility for all compliance and audit requests for assigned areas of responsibility.
• Responsibility for all communications with external partners.
• Evaluation and recommendation of process changes to bank partners to ensure bank customers' needs are met.
• Assistance with daily tasks to ensure deadlines are met.

Additional Functions

• Assist the overall loan servicing team with special projects and duties.
• Provide backup to the loan servicing manager of the department, as needed.
• Assist management with providing internal and external auditors, with gathering files and additional documentation as requested.

Education And Experience

• Bachelor's degree
• 5+ years' experience with a regulated financial services institution or a financial services provider
• 5+ years' experience of lending experience or 5+ years of loan servicing experience with a regulated financial services provider.

Knowledge, Skills, And Abilities

• Excellent computer skills in a MS Word Suite.
• Excellent oral and written communication skills.
• Ability to read, analyze contractual agreements with third party vendors.
• Ability to effectively present information and respond to inquiries from senior management.
• Ability to write reports and business correspondence.
• Ability to speak and write clearly to effectively convey information so that others understand and as appropriate for the needs of the audience.
• Ability to work independently.

Physical Requirements

• Ability to sit for long periods of time.
• Able to perform duties with moderate sounds in a business setting and people traffic.

Compliance

It is the responsibility of each bank staff member and of management to adhere to policies and procedures designed to implement compliance with the laws and regulations to which the bank is subject. Each bank staff and management member shall be accountable for understanding how compliance with laws and regulations affects the performance of their day-to-day duties, for completing compliance training as assigned and for carrying out those duties in a manner to achieve compliance with those laws and regulations.

Schedule

Full-time

Benefits

N/A

Pay

$57,802.00 - $73,202.00 per year