Loan Operations Collateral Clerk I

Essential Job Functions

• Performs general collateral loan file maintenance, requests, and code changes.
• Researches and books collateral for a variety of loan types (i.e., consumer non-real estate, commercial non-real estate, consumer real estate, commercial real estate, indirect marine/RV lending).
• Researches and processes email requests, utilizing the designated email group, pertaining to collateral from Commercial Banking/Lending and various back-office departments.
• Researches confidential documents to ensure accuracy of collateral input.
• Researches and processes assigned daily reports, as needed.
• Performs daily maintenance of collateral-related projects, as needed.
• Performs quality assurance of collateral input to ensure complete and accurate information.
• Communicates via appropriate, approved, and professional media with other departments to ensure accurate input of records into the core software.
• Filings and/or scans documents to ensure accurate record-keeping.
• Supports Commercial Banking/Lending and other frontline staff by responding to and researching inquiries.
• Reviews and maintains reference material needed to support collateral determinations.
• Mentors and trains other staff as necessary and appropriate for the role.

Knowledge, Skills & Abilities

• Knowledge of administrative and clerical procedures related to loan administration.
• Ability to handle confidential information professionally.
• Ability to learn and perform effectively in a fast-paced environment.
• Ability to calculate figures such as percentages and fractions.
• Ability to multitask, handle repeated interruptions, adapt to change, and meet exacting deadlines.
• Ability to work without close supervision.
• Excellent internal and external customer service skills.
• Effective communication skills, both verbally and in writing.
• Basic skill in using computer and Microsoft Office, including Word, Excel, and Outlook.

Basic Qualifications

• A high school diploma or equivalent required.
• Minimum of one (1) year experience with Microsoft Office, including Word, Excel, and Outlook, required.
• Minimum of one (1) year administrative/clerical experience required.

Job Expectations

• Operate customary equipment and technology used in a business environment, with or without accommodation.

Management Notes

• Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required.
• Other job functions, duties, skills, and standards may be added.
• Management reserves the right to add or change the job requirements at any time.

EEO Statement

Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.