Commercial Loan Operations Collateral Administrator

Troy, MI 48098

About the role

The Commercial Loan Operations Collateral Administrator manages and maintains collateral records for commercial loan transactions. This role ensures collateral documentation is accurately recorded, tracked, and monitored in compliance with loan agreements, internal policies, and regulatory requirements. The administrator collaborates with loan booking, servicing, legal, and risk teams to support the integrity and completeness of collateral data throughout the loan lifecycle.

Responsibilities

• Review and process collateral documentation related to commercial loans, including mortgages, UCC filings, assignments, and title policies.
• Input, review, and maintain accurate collateral records in loan servicing systems and document repositories.
• Ensure lien positions, insurance, valuations, and other collateral conditions are properly recorded and tracked.
• Coordinate with legal, loan booking, and post-closing teams to resolve missing or incomplete collateral documentation.
• Monitor collateral exceptions and follow up on outstanding items to ensure timely resolution and compliance with credit policies.
• Support audits, regulatory exams, and internal reviews by providing accurate and complete collateral records.
• Assist in the development and maintenance of procedures related to collateral management.
• Work collaboratively with internal departments and external vendors (e.g., title companies, attorneys) to ensure the integrity of collateral records.
• Use independent judgement and discretion to make decisions and analyze/resolve problems.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and complete required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

Requirements

• College, Vocational, or Associate's Degree (2 years or equivalent) or equivalent combination of education and experience.
• Minimum 2+ years of experience in a large commercial bank or related financial institution.

Preferred Qualifications

• Undergraduate Degree (4 years or equivalent) in Business, Finance, Accounting, or related field.
• Basic understanding of Commercial Loan Servicing, including knowledge of CRE, C&I, construction, or SBA loan products.
• Familiarity with core loan servicing systems (e.g., ACBS, AFSVision, nCino).

Skills

• Proficient in Microsoft Excel and Word.
• Familiarity with collateral types, documentation, and lien perfection practices.
• Proficient in loan servicing platforms and Microsoft Office (especially Excel).
• Ability to work effectively in a deadline-driven, team-oriented environment.
• Excellent organizational, analytical, and communication skills.
• Strong interpersonal and communication skills with a team-first mindset.
• Ability to build and maintain effective relationships with stakeholders by communicating clearly and collaborating proactively.
• Aligns relationship-building efforts with enterprise goals to drive strategic results.
• Builds trusted client relationships (internal or external) by identifying needs and delivering tailored solutions.
• Fosters or supports a positive work culture and productive environment.

Benefits

Flagstar provides teammates access to a variety of benefits, including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Detailed information.

Pay

$21.38 - $33.89 per hour.