Loan Collections Clerk

About the role

First Commerce is dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors. Job Location: All levels 1700 Avenue of the States Suite 301 Lakewood, NJ 08701. Equipment/Machines: Telephone, Calculator, PC/Computer keyboard, Printer, Fax machine/Copy Machine/Scanner.

Responsibilities

• Perform various duties to support the loan administration teams including loan document reviews, scanning, insurance, construction and tax escrow support; coordinating work within the department, as well as with other departments; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information.
• Remit payments for insurance and taxes from all escrow accounts in accordance with the defined regulatory timelines
• Update core system for insurance and taxes
• Ensure borrower has adequate insurance over lifetime of loan – from closing to payoff using tracking systems
• Mail merge print and mail letter
• Sort incoming mail, add loan numbers & names with distribution to all departments
• Maintain Excel sheets on workflow for each department assigned
• Upload new loan bookings to core system
• Process loan payments and late fees
• Prepare payoff letters
• Process loan payoffs
• Record mortgages, assignments of rents and lease, and UCCs on various county websites
• Perform detailed post closing review of closed loan packages verify tracking on FISERV for Insurance, Recorded mortgages, assignments of rent and lease, and UCCs
• Scan new loan and paid loan documents to the Director system
• Prepare mortgages and partial releases for loans that are paid off within 30 days of payoff; update logs
• Prepare paid off loan packages for borrowers
• Review draw requests for completeness and accuracy
• Retrieve documents and/or files as needed for Lending, Credit, and Loan Administration Departments
• Assist with other loan operations duties as assigned
• Coordinate specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and efficient flow of information
• Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace
• Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements
• Report pertinent information to the immediate supervisor as requested, or according to an established schedule; compile information as necessary or as directed and provide data to appropriate Bank personnel
• Respond to inquiries relating to his/her particular area, or to requests from customers, other Bank personnel, etc., within given time frames and within established policy

Qualifications

• High School Diploma or equivalent with an emphasis in Business or Accounting curriculum
• Minimum of two (2) years’ related experience required; banking core systems for FIS, FISERV or Bankway (pre