Collections Clerk
About the role
Our Collections Clerk delivers exceptional service while coordinating collection efforts with members. We are looking for a candidate that also possesses the following skills: a high school diploma or equivalent, math aptitude, and keyboarding skills.
Recognized for our commitment to employees, members, and the surrounding communities we serve, Neches is proud to be a Great Place to Work Certified company for 4 consecutive years. With $1 Billion in assets and over 80,000 members, we are dedicated to delivering signature service while providing financial resources to improve our members’ financial well-being. We are proud of our local roots and Team Neches continues to be true to the credit union commitments. We are Family, Friends, Community.
Responsibilities
- Work early collections phone calls
- Process collections on negative accounts and debit cards
- Process online loan payments
- Backup other essential functions in the department as needed
Requirements
- 6 months credit union, related financial, or customer service experience
- Conscientious, and performs accurate work with respect for regulations and standards
- The ability to work independently while displaying initiative and strong problem-solving skills
- Ability to interface with members in a positive manner with empathy, courtesy and tact
- Professional communication skills across various platforms (phone, video-chat, text, email, etc.)
- Strong organizational skills and attention to detail
- Display a high level of professionalism
- Dependable; punctual and regular attendance
- Ability to work well in a team environment and support the credit union’s mission and values
Qualifications
- High school diploma or equivalent
- Math aptitude
- Keyboarding skills
Schedule
Scheduled for 40 hours per week between the hours of Monday through Friday 8:15 AM to 5:15 PM.
Classification: Non-exempt
Location: Administration (Port Neches)