Loan Administrative Assistant I

About the role

The Loan Administrative Assistant I is responsible for the preparation and accurate completion of loan documents prior to loan closing. This position obtains the necessary information and requirements for preparing loan documents and is responsible for assembling and verifying the accuracy of loan documentation, ensuring the loan requests meet all compliance and legal guidelines to ensure timely closing of the loan as well as checking documents for proper vesting, legal descriptions, closing dates and signatures.

Responsibilities

• Verifies, compiles and types application information for loans
• Assemble information for the doc prep department and verify the accuracy of loan documents
• Coordinate loan closings & ensure completeness of loan documents including dates, signatures etc.
• Assist in managing customer NSFs, Past Dues
• Make loan payments and fund new loans
• Manage exceptions ensuring the timeliness of their removal
• Order all 3rd party Reports needed for the loan including; flood, title, credit report, UCC search, Surveys, Appraisals etc.
• Maintains new and renewed loan files, ensuring they are compliant with the bank’s loan policy and banking regulations
• Act as the bank contact for a variety of customer needs and develop a general knowledge of other departments to be able to assist with basic requests
• Answers telephone inquiries and written inquiries concerning loan processing and requested information
• Completes quarterly regulatory training in a timely manner
• Other duties as assigned

Qualifications

• Strong organizational and interpersonal skills
• Ability to meet deadlines
• Strong computer skills
• Good attention to detail
• Ability to multitask and prioritize
• Excellent Customer Service Skills

Education and Experience

• Bachelor's degree in Business Administration, Management, or related field, preferred
• High School education or equivalent
• Previous experience in banking with 3-5 years in loan processing or loan servicing

Physical Demands

These physical demands are generally representative of the position.

• Hearing, speech, close vision
• Sitting, including computer use
• Driving with own transportation to other branches for meetings/workshops
• On occasions, may be required to lift and/or move up to 25 pounds
• Job responsibilities may include standing, walking, lifting, kneeling, and crouching