Loan Administration Coordinator

Job Summary

The Loan Administration Coordinator is responsible for completing qualified and non-qualified customer correspondence requests for Loan Servicing, handling credit disputes, and managing insurance loss claims.

Job Functions

• Handles qualified written requests, notices of error, and requests for information as well as non-qualified correspondence in accordance with all applicable RESPA regulations.
• Responds to both internal and external credit disputes by utilizing the E-Oscar platform.
• Performs thorough investigation on all customer claims and makes designation of qualifying or non-qualifying on correspondence received.
• Assists with the completion of correspondence received at non-designated locations.
• Researches all correspondence exceptions to assign loan number and routes to appropriate department.
• Completes all Internal Customer Service requests in a timely and efficient manner.
• Determines most applicable response for correspondence received and ensures response is sent to customer.
• Collaborates with other coordinators to ensure department accuracy and turnaround time goals.
• Conducts a thorough review of customer accounts to provide the best course of action and resolution for customer experience and compliance.
• Applies VMF policies and procedures and adheres to pertinent state and federal guidelines.
• Account management of loans with open insurance loss claims.
• Communicates frequently with internal and external customers, contractors, and insurance companies to educate and provide guidance on Vanderbilt claim process to promote an excellent customer experience.
• Conducts a comprehensive review of customer account against disbursement guidelines to determine if claim needs to be monitored.
• Promptly processes insurance claim checks and opening of claim files and disburses funds for ongoing repairs.
• Reviews insurance estimates of loss to determine covered damages.
• Maintains oversight of claim activity on all claims and recommends application of funds on inactive claims.
• Administers uncashed and stale-dated check process.
• Promptly notifies leadership of total loss scenarios.
• Partners closely with Mail Processing Center and Default Servicing department to determine proper application of insurance funds in a timely manner.
• Investigates and responds to internal and external credit disputes.
• Researches account information thoroughly and utilizes knowledge of credit reporting processes to determine validity of all credit disputes.
• Communicates any reporting inaccuracies to senior and team leader.
• Corrects inaccurate reporting by submitting updates through E-Oscar.
• Processes and responds to internal credit requests from internal and external customers.

Qualifications

• Education: High School diploma or equivalent required, college preferred.
• Experience: Minimum 1 year; 1-2 years related experience preferred.
• Great organizational skills and attention to detail.
• Ability to communicate effectively and efficiently via phone, email, video conferencing, and person to person.
• High degree of confidentiality and professionalism.
• Comfortable making decisions independently, using discernment.
• Excellent time management skills with ability to multi-task.
• Ability to travel with flexibility in work schedule.
• Self-motivated and able to manage multiple and/or conflicting responsibilities.
• Performance, results-driven individual focused on teamwork with the ability to create/sustain a strong, positive, vibrant culture.

Benefits

• Medical and Dental Plan with Prescription Coverage and Vision.
• Competitive benefits including 401(K) includes 100% company match of the first 4%.
• Paid time off days (PTO), maternity/paternity leave, and holidays.
• Community involvement including Volunteer Paid Time Off (VTO).
• Tuition Assistance for your first degree.
• Enjoy coming ‘home’ to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
• Collaborative and energetic work environment.
• Professional development and promotional opportunities.
• Competitive bonus programs.

About the Role

Vanderbilt Mortgage, a national housing lender specializing in financing new and pre-owned manufactured and modular homes, seeks a Loan Administration Coordinator to join our team. Reporting to the Loan Administrator Team Lead, this role requires a high level of organization, attention to detail, and strong communication skills.

Responsibilities

As a Loan Administration Coordinator, you will handle a variety of tasks, including responding to customer inquiries, investigating claims, and ensuring compliance with regulations. You will work closely with other departments to ensure seamless operations and customer satisfaction.

Requirements

To succeed in this role, you should have a strong background in customer service, attention to detail, and a commitment to excellence. Strong organizational skills and the ability to work independently are essential. We offer a competitive salary range of $18.54 to $21.81 per hour, along with additional bonus opportunities.

Skills

Our ideal candidate possesses excellent communication skills, a keen eye for detail, and a proactive approach to problem-solving. Proficiency in Microsoft Office applications and familiarity with RESPA regulations are also beneficial.

Benefits

We offer a comprehensive benefits package, including medical and dental coverage, a robust 401(k) plan with company matching, and generous paid time off. Our collaborative and supportive work environment fosters professional growth and personal well-being.

Pay

The expected hiring range for this position is from $18.54 to $21.81 plus additional bonus opportunity. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.

Schedule

This role offers a hybrid schedule, with four days in-office and one day remote. Flexible scheduling allows for a healthy work-life balance while maintaining productivity and efficiency.