Loan Coordinator

About the Company

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C., and Puerto Rico. The company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received awards for its standout culture. CCM fosters an entrepreneurial spirit, empowering employees to grow while providing unwavering support and transparency.

About the Role

The Loan Coordinator supports daily branch operations by coordinating schedules, managing appointment workflows, and maintaining branch tracking systems. This role provides administrative and clerical assistance to loan officers and loan partners to ensure efficient processing of loan-related activities and interacts with clients to help the branch meet operational objectives and service standards.

Responsibilities

• Manage loan officers’ schedules and assist loan partners with daily loan file activities.
• Manage the branch lead tracker and branch database while maintaining professional business rapport.
• Schedule all loan officer appointments, including new lead consultations and additional meetings for the Branch Manager.
• Answer incoming calls and route them appropriately.
• Assist the Loan Partner II with clerical tasks such as copying and faxing documents.
• Schedule weekly face-to-face meetings based on branch metrics and operational needs.
• Meet branch objectives related to pre-qualifications and pre-approvals.
• Attend branch events to assist loan officers in building clientele.
• Complete and maintain branch-assigned checklists, files, and analyses within established branch deadlines.

Qualifications

• High School Diploma or equivalent.
• Excellent math and analytical skills.
• Excellent communication skills.

Skills

• Proficient in DU, LP, Microsoft Outlook, and Windows.

Schedule

Monday–Friday, 9:00 a.m. to 5:00 p.m.

Benefits

• Competitive compensation plan.
• Medical, dental, and vision coverage.
• 401K retirement plan.
• Company-provided short-term disability.
• Employee assistance program.
• Wellness program.