LOAD DISPATCHER

This position is open to the public and all current City employees covered under the City’s collective bargaining agreement with I.B.E.W - Local 9 (Bargaining Unit 29). Only employees in City job titles in this bargaining unit are eligible to bid.

About the role

Under general supervision, performs dispatch/communications activities and manages/monitors streetlight/traffic management systems to support the work functions of electrical work crews including linemen, traffic signal repairmen, and streetlight repairmen performing aerial and underground electrical repairs for street lighting and traffic control circuits. Positions work assigned shifts with rotating days off to cover 24/7 work operations.

Responsibilities

• Receives service requests regarding faulty traffic signal equipment, streetlight outages, downed traffic or streetlight poles and wires, and related problems via 311 Salesforce system, calls from 911 emergency system, or email/phone communication from the field.
• Dispatches work crews in response to emergency service requests using a GPS system and related software to locate crews in the district in a timely manner; maintains communications with field crews via cellular phones and/or email.
• Creates job orders for additional repairs for traffic signals or streetlights, receiving information from field crews and entering into various applications to create repair tickets for the scheduling of additional work.
• Provides daily assignments for work crews, accessing 311/Salesforce/TerragGo/ATMS systems to review the type and location of service requests and create an efficient route for each district.
• Retrieves, interprets, and distributes electronic files and reads blueprints and schematic drawings of streetlight circuits or traffic signal circuits to provide requested information to work crews in the field.
• Maintains communication via email, cellular, or communication app with field personnel to assist in locating underground circuits or cables, or determining correct timing of streetlights and traffic signals based on review of blueprints and schematics.
• Prepares and enters into the 311 Salesforce or appropriate application service requests for other city departments (e.g., downed tree, water/sewer lines damages) based on information relayed from the field by crews.
• Closes out 311 Salesforce service requests by entering disposition once repair work is completed.
• Prepares work activity reports.
• Additional duties may be required for this position.

Requirements

• Successful completion of a US Department of Labor registered Lineman apprenticeship training program and journeyman status, OR
• Successful completion of an industry or company-sponsored apprenticeship training program as a Lineman, PLUS two (2) years of journey-level Lineman and/or electrical power line or telecommunications line installer and repairer work experience.

Should the above criteria not be fulfilled, the following options are available:

• Successful completion of a US Department of Labor registered electrician/wireman apprenticeship training program and journeyman status, PLUS one (1) year of work experience as a Lineman, Traffic Signal Repairman, or Street Light Repairman.
• Six (6) years of journey-level work experience as a Lineman, and/or as an electrical power line or telecommunications line installer and repairer.

Skills

• Ability to operate a personal computer and related equipment.
• Ability to work an assigned shift with rotating days off as assigned.

Working Conditions

• General office environment.
• Standard office equipment (e.g., telephone, photocopier, fax machine).
• Computers and peripheral equipment (e.g., personal computer, computer terminals).
• Communication equipment (e.g., two-way radio, dispatch equipment, cell phone).

Pay

Starting salary: $11,644.53 per month.

Schedule

Various days and hours to cover 24/7 work operations.

Location

245 S. Ashland Ave., Chicago, IL.

Selection Process

This position requires candidates to pass a written job knowledge exam. Candidates will be hired in seniority order by time in title as defined by the collective bargaining agreement.

Benefits

For information on employee benefits, visit the City of Chicago Benefits website.