LN Venues, Box Office Manager - The Van Buren

About the role

Live Nation Entertainment is seeking qualified Box Office Managers to oversee ticketing operations for concert venues in multiple locations around the US. This detail-oriented position requires excellent organizational skills, professional interaction with management personnel, partners, clients of all levels, an ability to work efficiently, accurately and effectively under pressure, and ability to complete and prioritize tasks in a timely manner.

Responsibilities

• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
• Avoid conflicts between staff and guests
• Ensure all Box Office staff adhere to the company’s ticket operations policies and procedures
• Collaborate with internal departments and external event personnel to ensure all ticketing needs are addressed
• Create a positive & collaborative working environment and maintain staff morale
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
• Manage the day-to-day operations of the Box Office department within the scope of generally accepted practices and procedures for all Live Nation owned & operated and third-party venues, as necessary
• Travel may be required

Requirements

• Bachelor’s degree from an accredited university or comparable work experience
• 2-3 years’ experience as a Box Office manager or representative, including management level work experience
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
• Excellent oral and written communication skills
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
• Ability to work evening and weekend hours, based on the needs of daily business operations
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines

Qualifications

• Passionate and motivated
• Driven, with an entrepreneurial spirit
• Resourceful, innovative, forward thinking and committed

Skills

• Customer Service
• Computer Operations
• Accounting/Cash Management Procedures
• Ticketing Systems
• Leadership
• Communication
• Microsoft Office Applications

Benefits

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH: 401(k) program with company match, stock reimbursement program
• FAMILY: New parent programs including caregiver leave, plus fertility, adoption, foster, or surrogacy support
• CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS: Volunteer time off, crowdfunding match

Pay

Commensurate with experience

Schedule

Nightly shifts