LN Venues, Box Office Manager - Punch Line Irving

Job Summary

Live Nation Entertainment is the world’s leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This position oversees ticketing operations at Punch Line Irving.

Responsibilities

• Serve as the main Ticketing contact for all events at the venue(s) or locations assigned
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
• Manage the hiring, training, scheduling, and day-to-day supervision of all Box Office personnel
• Achieve all Box Office staff adherence to company’s ticket operations policies and procedures
• Collaborate with internal departments and external event personnel to address all ticketing needs
• Organize and oversee nightly Box Office operations during events (Ticket Sales, Will Call, Ticketing Scanning, etc.)
• Create a positive & collaborative working environment and maintain staff morale
• Provide exceptional customer service to all guests and proactively resolve any issues that arise
• Build and maintain all events for venue(s) or locations assigned within the appropriate ticketing software
• Aid talent buyers, tour personnel, and internal staff with event programming, reporting, ticket holds, and other ticketing details
• Work with the Marketing, Production, and Talent departments, artist management, and label representatives to set up events, place holds, process orders, and release tickets in a timely fashion
• Maintain accurate Box Office accounting records and archives
• Ensure venue Box Office staff adhere to company’s cash handling policies and procedures
• Perform daily Box Office safe reconciliation, prepare deposits, and run all daily financial reporting
• Participate in event settlements, as needed
• Monitor all ticketing software and hardware and report any issues immediately
• Adopt all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Stay updated with all key ticketing trends in the entertainment industry
• Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
• Perform any additional duties as assigned by leadership

Qualifications

• Bachelor’s degree from an accredited university or equivalent work experience
• At least 2-3 years’ experience as a Box Office manager or representative, including management level work experience
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, and diffuse possibly volatile situations with tact
• Excellent oral and written communication skills
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
• Ability to work evening and weekend hours, based on the needs of daily business operations
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines