LN Venues, Regional Assistant Box Office Manager - Ameris Bank Amphitheatre

Job Summary

Live Nation Entertainment is the world's leading live entertainment company, comprising Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. This position serves as a Ticketing contact for events at the venue(s)/locations assigned, developing strong relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.

Core Duties

• Serve as a Ticketing contact for events at the venue(s)/locations assigned
• Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
• Partner with Box Office Managers on training, scheduling, and day-to-day supervision of Box Office personnel
• Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed
• Participate in nightly Box Office operations during events (Ticket Sales, Reporting, ticket scanning, etc.)
• Create a positive & collaborative working environment and maintain staff morale
• Ensure the Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise
• Facilitate open communication with the Box Office Managers, staff, and all other venue departments

Event Management Duties

• Partner with the Box Office Managers within the region to build and maintain events for the venue(s) or locations assigned within the appropriate ticketing software
• Partner with the Box Office Managers, talent buyers, tour personnel, and internal staff, as necessary, with event programming, reporting, ticket holds, and other ticketing details
• Collaborate with the Pricing team to monitor and dynamically price tickets to maximize revenue
• Collaborate with Ancillary Product team, Box Office Managers and Venue General Managers to create and optimize ancillary products to drive incremental revenue
• Ensure ADA Compliant Ticketing Practices

Accounting/Financial Duties

• Partner with the Box Office Managers to maintain accurate Box Office accounting records and archives in coordination with Box Office Manager and other stakeholders
• Partner with Box Office Managers to ensure venue Box Office staff adheres to the company’s cash handling policies and procedures
• Participate in event settlements, as needed

Other Duties

• Partner with the Box Office Managers on monitoring all ticketing software and hardware and report any issues immediately
• Embrace all new ticketing technology provided by Ticketmaster including TM1 Entry, TM1 Sales, TM1 Events etc.
• Keep current with all key ticketing trends in the entertainment industry
• Attend all relevant meetings, discussions, and conferences as the venue’s ticketing lead
• Afford assistance in the accurate and timely flow of event and general venue information both intra-departmentally, and to the public
• Any additional duties as assigned by leadership