LN Concerts, Guest Services

Job Summary

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

About the role

This role is responsible for delivering exemplary customer service to maintain customer loyalty. Key duties include answering inbound calls or in-person inquiries to resolve customer concerns through analysis to determine the most effective resolution, adapting to customer needs ensuring they are understood, and taking appropriate action to meet and exceed their expectations. Referring unresolved customer grievances to designated departments for further investigation, soliciting sales of new or additional services or products, and conferring with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints are also part of the role. Keeping records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken, and showing CARE by participating in the venue's sustainability program are additional responsibilities.

Responsibilities

• Answer inbound calls or in-person inquiries to resolve customer concerns through analysis to determine the most effective resolution.
• Adapt to customer needs ensuring they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Solicit sales of new or additional services or products.
• Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Possibly collect recyclables from the lawn and/or reserved section, pick up and properly store event equipment such as lawn chairs, barricade, etc., and possibly other tasks as assigned by the Guest Services Manager.

Requirements

• High School Diploma or equivalent.
• At least 2 years in Customer Service and communications.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• A strong-sense of teamwork and ability to execute programs.
• Excellent verbal and written communication skills.

Qualifications

• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs. + and occasional sitting.

Skills

• Customer Service
• Communication
• Problem Solving
• Teamwork

Benefits

Live Nation fosters a fun and upbeat work culture with no shortage of opportunities. Perks include free concert tickets, dog-friendly offices, and progressive benefits like student loan reimbursement and adoption/fertility support. It is certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”.

Pay

The compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation.

Schedule

Not specified.

Application Instructions

Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Applicants for employment in the US must possess work authorization which does not require sponsorship by the employer for a visa.