LMS Analyst

Responsibilities

• Administer and configure the LMS, including user roles, permissions, course assignments, and system settings
• Upload, test, and manage eLearning content, instructor-led training, and blended learning programs
• Monitor system performance, troubleshoot technical issues, and coordinate with HRIS, IT and vendors for updates and enhancements
• Analyze LMS usage data to identify trends, measure effectiveness, and recommend improvements
• Create and maintain learning paths, certifications, and curricula aligned with organizational goals
• Provide technical support and resolve One Support tickets from learners, facilitators, and internal stakeholders
• Develop and maintain user guides, FAQs, and training materials to promote LMS adoption
• Generate and distribute reports on learning progress, completion rates, and compliance metrics
• Collaborate cross-functionally with Education and Development, Contact Center, and corporate functions to support learning initiatives and system integrations

Requirements

• 5 years managing and supporting LMS platforms
• Certified in Cornerstone
• High School Diploma
• Experience with Workday
• Strong analytical and troubleshooting skills with experience in SCORM, xAPI, and LMS–SIS integrations
• Advanced proficiency in Microsoft 365 (especially Excel)
• Experience with Techsmith suite of products
• Excellent communication, project management, and customer service skills with the ability to support diverse stakeholders
• Ability to leverage AI tools

Qualifications

• Bachelor's Degree in Technology, Information Technology, or a related field preferred

Benefits

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family