Analyst 2: LMS Operations

Duties & Responsibilities

• Coordinates and implements Learning Management System (LMS) updates;
• Evaluates system changes, conducts testing in stage and production environments, and ensures system stability and alignment with institutional requirements;
• Develops, curates, and maintains comprehensive technical documentation and instructional content, including user guides, knowledge base articles, and self-paced training modules;
• Administers system access, role requests, and enrollment processes; ensures appropriate permissions, security, and compliance with institutional policies and FERPA regulations;
• Evaluates and integrates third-party tools and external software solutions; ensures compatibility within the LMS environment and troubleshoots integration-related technical issues, including basic HTML and CSS as it relates to LMS content;
• Maintains currency in LMS administration trends, including emerging educational technologies, security configurations, and process optimization strategies, to ensure the College remains at the forefront of digital learning.

Job Requirements/Qualifications

• Bachelor’s degree and One to three years of related experience in LMS administration, developing instructional/technical resources, or providing high-level technical support or An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above
• Preferred: Experience in a teaching, instructional, or training role
• Knowledge, Skills And Abilities:
• Skill in verbal and written communication with the ability to explain technical concepts to audiences with a wide range of technical skills;
• Skill in analyzing data and drawing conclusions;
• Skill in project management principles, processes, and techniques;
• Skill in performing a variety of duties, often changing from one task to another of a different nature;
• Skill in positive, productive and flexible customer service;
• Ability to adapt to a rapidly changing technical environment;
• Ability to work independently as well as in a team environment;
• Ability to adapt and maintain professional composure in emergent and crisis situations.