LMS Administrator/Coordinator - Onsite (Urgent Need)

Job Description

The LMS Coordinator for the BD Excellence Academy is responsible for the ongoing management, accuracy, and optimization of all master data within the SuccessFactors Learning Management System (LMS) for the BD Excellence office and ISC BD Excellence.

• Maintain all LMS master data (users, items, curricula, assignments, programs, catalogs, facilities, instructors, etc.) in alignment with governance and quality standards.
• Ensure accuracy, version control, and compliance across all BDEO and ISC BDE learning objects.
• Process learning assignments, completions, and updates as requested.
• Serve as the internal LMS expert for the BDEO LMS training process and set-up
• System Monitoring & Quality Assurance
• Monitor daily LMS health, data integrity, and system workflows; proactively identify and resolve data inconsistencies.
• Conduct periodic audits of learning records, curricula, and user data to ensure completeness and accuracy.
• Track system errors and escalate to technical teams or vendors as needed.
• Recommends utilization of LMS features that will enhance overall learner experience.
• Ensure certified practitioners are using the LMS per defined process.
• Reporting & Analytics
• Build and deliver standardized and adhoc LMS reports, dashboards, and data extracts (e.g., enrollment, completion, overdue training, learning hours).
• Analyze trends to help BD Excellence Academy leaders identify performance gaps and opportunities for optimization.
• Support KPI reporting and insights that contribute to the overall learning strategy and drive continuous improvement
• Operational Support & Customer Service
• Serve as the first point of contact for troubleshooting LMS issues for BDEO and ISC BDE learners, managers, and certified practitioners.
• Provide guidance to BDEA and content owners and on LMS processes and best practices.
• Support testing, validation, and deployment for new features, releases, or configuration updates.
• Process Documentation & Continuous Improvement
• Maintain SOPs, work instructions, and process maps related to LMS operations.
• Identify opportunities to simplify and standardize LMS workflows across the BDE Academy.
• Support implementation of governance, compliance, and quality controls across all learning operations.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in LMS administration, data management, and reporting.
• Experience with SuccessFactors LMS and other learning management systems.
• Strong analytical skills and ability to interpret and present complex data.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite, including Excel and PowerPoint.