LMS Coordinator - Urgent Need (Onsite)

LMS Administration & Master Data Ownership

• Maintain all LMS master data (users, items, curricula, assignments, programs, catalogs, facilities, instructors, etc.) in alignment with governance and quality standards.
• Ensure accuracy, version control, and compliance across all BDEO and ISC BDE learning objects.
• Process learning assignments, completions, and updates as requested.
• Serve as the internal LMS expert for the BDEO LMS training process and set-up

System Monitoring & Quality Assurance

• Monitor daily LMS health, data integrity, and system workflows; proactively identify and resolve data inconsistencies.
• Conduct periodic audits of learning records, curricula, and user data to ensure completeness and accuracy.
• Track system errors and escalate to technical teams or vendors as needed.
• Recommends utilization of LMS features that will enhance overall learner experience.
• Ensure certified practitioners are using the LMS per defined process.

Reporting & Analytics

• Build and deliver standardized and adhoc LMS reports, dashboards, and data extracts (e.g., enrollment, completion, overdue training, learning hours).
• Analyze trends to help BD Excellence Academy leaders identify performance gaps and opportunities for optimization.
• Support KPI reporting and insights that contribute to the overall learning strategy and drive continuous improvement.

Operational Support & Customer Service

• Serve as the first point of contact for troubleshooting LMS issues for BDEO and ISC BDE learners, managers, and certified practitioners.
• Provide guidance to BDEA and content owners and on LMS processes and best practices.
• Support testing, validation, and deployment for new features, releases, or configuration updates.

Process Documentation & Continuous Improvement

• Maintain SOPs, work instructions, and process maps related to LMS operations.
• Identify opportunities to simplify and standardize LMS workflows across the BDE Academy.
• Support implementation of governance, compliance, and quality controls across all learning operations.