LMS Coordinator

About The Job

The Learning Management System (LMS) Coordinator is a 1.0 FTE employee at the Multidisciplinary Institute for Child Welfare (MICW), which houses several dynamic research and training entities, including The Center for Advanced Studies in Child Welfare (CASCW), the Minnesota Linking Information for Kids (Minn-LInK) project, and the Minnesota Child Welfare Training Academy (MNCWTA). This position provides technical support regarding learning management systems to users who include learners, staff, trainers, and other stakeholders of the Minnesota Child Welfare Training Academy. The LMS Coordinator creates trainings using Canvas, DORS, our custom training portal, as well as responds to problems, queries, and complaints from users. The LMS Coordinator troubleshoots user issues and escalates problems when needed. Information technology systems for this position include learning management systems, external applications and portals, customer management systems, reporting applications, and document processing software.

Job Responsibilities

• Manage learner support requests through ticket system and LMS team email.
• Address questions and technical issues related to the LMS and connected systems.
• Troubleshoot learner, staff, and trainer issues; escalate complex problems when needed.
• Support setup, configuration, testing, and deployment of LMS platforms and tools.
• Create and maintain knowledge base articles, user guides, training materials, and FAQs aligned with UX and accessibility standards.
• Notify learners of missing information required of them to complete their training.

Qualifications

• Bachelor’s degree; or combination of related education and experience as project coordinator and/or project management to equal 4 years.
• Demonstrated experience in working within learning management systems, such as Canvas.
• Demonstrated strong organizational and time-management skills.
• Demonstrated ability to provide high-level customer service to people from a variety of communities, backgrounds, and identities.
• Familiar with Google office suite.

Preferred Qualifications

• A technical background and experience with user-centered design (examples include accessibility; software user experience, CRM management, project management, eLearning authoring, data quality for reporting, graphic design, multimedia development, operating systems, applications, etc).
• Experience in developing user facing documentation, videos, and guides.
• Experience working with adult learners.