Learning Management System Coordinator - Urgent Need (Onsite)

Position

The LMS Coordinator for the Excellence Academy is responsible for the ongoing management, accuracy, and optimization of all master data within the SuccessFactors Learning Management System (LMS) for the Excellence office and ISC Excellence.

Responsibilities

• Maintain all LMS master data (users, items, curricula, assignments, programs, catalogs, facilities, instructors, etc.) in alignment with governance and quality standards.
• Ensure accuracy, version control, and compliance across all BDEO and ISC BDE learning objects.
• Process learning assignments, completions, and updates as requested.
• Serve as the internal LMS expert for the BDEO LMS training process and set-up
• Monitor daily LMS health, data integrity, and system workflows; proactively identify and resolve data inconsistencies.
• Conduct periodic audits of learning records, curricula, and user data to ensure completeness and accuracy.
• Track system errors and escalate to technical teams or vendors as needed.
• Recommends utilization of LMS features that will enhance overall learner experience.
• Ensure certified practitioners are using the LMS per defined process.
• Build and deliver standardized and ad hoc LMS reports, dashboards, and data extracts (e.g., enrollment, completion, overdue training, learning hours).
• Analyze trends to help Excellence Academy leaders identify performance gaps and opportunities for optimization.
• Support KPI reporting and insights that contribute to the overall learning strategy and drive continuous improvement
• Serve as the first point of contact for troubleshooting LMS issues for BDEO and ISC BDE learners, managers, and certified practitioners.
• Provide guidance to BDEA and content owners and on LMS processes and best practices.
• Support testing, validation, and deployment for new features, releases, or configuration updates.
• Maintain SOPs, work instructions, and process maps related to LMS operations.
• Identify opportunities to simplify and standardize LMS workflows across the BDE Academy.
• Support implementation of governance, compliance, and quality controls across all learning operations.

Requirements

The ideal candidate should have:

• Experience with Learning Management Systems (LMS)
• Strong organizational skills and attention to detail
• Excellent communication and customer service skills
• Ability to work independently and manage multiple tasks simultaneously
• Knowledge of data analytics and reporting tools
• Proficiency in Microsoft Office Suite