Livestream Operator (TikTok Shop)

About the role

We are seeking a TikTok Shop Livestream Operator to join our dynamic team in Beverly Hills, California. This role requires someone who can handle the technical and operational aspects of live sales events, ensuring they run smoothly and successfully.

Key Responsibilities

• Pre-Livestream Operations
• Get Ready: prepare talking points and confirm all product details with our team, build music list, and program ban-words.
• Prep the Sale: check product availability and set up all the details for our flash sales, including quantity, price, and duration.
• Behind the Scenes: help organize product inventory, create a music playlist, and design fun graphics for the show.
• Technical Setup: configure giveaways and set up chat moderation settings to keep the community safe and positive.
• During the Livestream
• Manage the Flow: display talking points and set up and manage flash sales in real time; oversee the shopping cart to ensure a smooth buying process for customers.
• Engage the Audience: moderate the chat, control the music playlist, and launch giveaways.
• Help with tech: operate the cameras and/or a teleprompter if needed to ensure a seamless broadcast.
• Celebrate & Announce: give shout-outs to customers who place orders and announce countdowns to build excitement.
• Post-Livestream Analysis
• Analyze Results: provide insights on live session performance using platform metrics to assess audience engagement, product performance, and overall session effectiveness.
• Provide feedback: share engagement trends, top-performing products, and areas for improvement in future sessions.
• Create recaps: Prepare weekly performance summaries with key metrics, product feedback, and recommendations for future lives.

Qualifications

• Understanding of TikTok live streaming, audience engagement, and the social commerce landscape.
• Strong ability to moderate live sessions and keep the audience engaged while managing multiple conversations and troubleshooting in real time.
• Excellent written communication skills with experience in creating engaging, clear, and concise talking points for live content.
• Able to track and analyze performance data, using insights to improve future live sessions.
• Proactive, self-motivated, and able to take initiative in identifying areas for improvement without needing extensive guidance.
• A strong team player with excellent communication skills.

Why Join Our Team?

This is a fantastic opportunity to play a critical role in our live e-commerce strategy. You'll get to work behind the scenes on one of the most exciting platforms, directly contributing to our sales and brands’ success. If you're ready to bring your operational expertise to our team, we'd love to hear from you!

Compensation & Benefits

• $70K - $75K Base salary
• Annual Bonus
• Flexible PTO Plan
• 100% Employer sponsored Medical, Dental, Vision Insurance
• 401(k)
• Team Lunches