TikTok Shop Live Operator

Job Summary

We are seeking a TikTok Shop Live Operator to join our dynamic team. This role is crucial for supporting the technical execution and production of TikTok Shop livestreams for leading global brands. The ideal candidate is passionate about live production, thrives in fast-paced environments, and has a strong interest in social commerce.

Responsibilities

• Set up, test, and operate livestream equipment, software, and TikTok Shop tools, ensuring all technical, product, inventory, pricing, and discount elements are accurate and ready before going live.
• Manage livestream flow in real time — product pinning, promotion timing, script cues, event pacing, offers, bundles, and audience engagement tools.
• Maintain accurate execution of product promotions, showcases, and livestream workflows. Support hosts and production teams to maximize engagement and conversion opportunities.
• Track post-livestream results and provide insights and recommendations to improve future performance.
• Stay current on TikTok Shop trends, platform updates, and best practices; collaborate cross-functionally with ecommerce, marketing, creative, and customer support teams.

Requirements

• Bachelor's degree in Marketing, Ecommerce, Communications, Business, or a related field preferred.
• 1 year of experience in ecommerce, livestream operations, digital marketing, social commerce, or marketplace operations; familiarity with TikTok Shop, TikTok LIVE, or similar platforms preferred.
• Strong technical aptitude with the ability to quickly learn livestream production tools, equipment, and software (OBS, audio/video/lighting setups, streaming tools); experience with studio operations is a plus.
• Excellent problem-solving skills with the ability to stay calm under pressure, make quick decisions, and resolve issues during live broadcasts.
• Strong organizational, project management, and communication skills, with a detail-oriented focus on execution accuracy.
• Experience with promotional planning, merchandising, or online sales optimization; knowledge of TikTok trends, audience behavior, and platform features preferred.
• Proficiency in Excel, Google Sheets, or reporting dashboards; comfortable working with performance data and making real-time adjustments.
• Professional-level fluency in spoken and written English; flexible schedule availability including evenings and weekends.

Qualifications

• Passionate about live production and social commerce.
• Ability to troubleshoot technical and operational issues live, escalating when needed and minimizing disruptions.
• Experience with TikTok Shop, TikTok LIVE, or similar platforms.
• Strong organizational and project management skills.
• Ability to maintain accuracy in product promotions and livestream workflows.
• Experience with promotional planning, merchandising, or online sales optimization.
• Proficiency in Excel, Google Sheets, or reporting dashboards.
• Flexible schedule availability including evenings and weekends.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match

Company Culture

We are looking for individuals who are game changers, data fansatics, partner obsessed, and team of doers. We value diversity, inclusion, and equal employment opportunities. Pattern is committed to providing a safe and inclusive workplace for all employees and applicants.