TikTok Live Operations Specialist

Key Responsibilities

• Host Partnership & Strategy: Partner with livestream hosts to develop and execute promotional strategies and tactics based on their niche, target audience, and buyer personas to drive sales.
• Training & Onboarding: Provide in-depth training on product features, functionality, and key selling points to ensure hosts are prepared and persuasive.
• Daily Operations: Manage day-to-day livestream logistics, including TikTok account setup, scheduling, and providing real-time support and communications.
• Performance Monitoring: Actively monitor live streams and review data with hosts regularly to improve engagement, retention, and conversion metrics.
• Creator Growth: Consistently provide value to our livestream hosts and maintain strong, long-term relationships with Wahool’s top talent.
• Content Creation: Assist in developing short-form video content to support livestream traffic and brand awareness.

About Wahool

Wahool is a leading social commerce platform and agency that empowers brands to monetize their digital spaces. By providing a full suite of AI-powered tools, products, and technology, we strive to be the #1 destination for influencers and creators to transform content creation into a thriving income stream. We are a global team with a mission to redefine the intersection of social media and retail.

The Role

We are looking for an Operations Specialist to join our team in Manhattan, NY, to oversee brand-sponsored livestreams on TikTok. This is an incredible opportunity to become an expert in live selling and kick off an amazing career in one of the fastest-growing commerce spaces in the world. You will be responsible for the technical, strategic, and relational success of our daily broadcasts.

Required

• Absolutely Required: Bachelor’s degree or above.
• Preferred: Location - Ability to work on-site at NY studio.
• Software Proficiency: Expert-level experience with Microsoft Office Suite (Excel for data tracking, PowerPoint for training decks, Word/Outlook). Familiarity with relevant streaming applications (e.g., TikTok Live Studio, OBS, or Streamlabs) is preferred.
• Attitude: A self-starter with a strong initiative and a "can-do" attitude.
• Skills: Excellent project management, analytical, and communication skills.
• Platform Expertise: Well-versed in social media (TikTok, IG, Facebook, etc.). Professional experience with TikTok Shop is highly preferred.
• Language: Mandarin proficiency is a strong plus.
• Content Skills: Social media content creation (filming/editing) skills are a strong plus.